· Essentially the same position as with ASG, below. (ASG lost the contract, and it was picked up by SE Health.)· Handled first contact intake calls for Health Connect Ontario – formerly called Teleheath. Involves a wide variety of concerns from simple inquiries to emergency calls.· Refered callers to doctors taking new patients.· Managerial skills. Worked overnights and would be incharge of assisting other agents if they had questions, particularly difficult clients or technical issues.

· Handles first contact intake calls for Telehealth Ontario. Involves a wide variety of concerns from simple inquiries to emergency calls.· Refers callers to doctors taking new patients.· Receives absenteeism calls for several large Canadian and American manufacturing plants. Logs call and records reasons for absence.

· Provided housekeeping and cleaning for elderly neighbour. Assisted with other duties as required (e.g. shopping)

· Organized cooking area and food preparation prior to event opening· Cooked meals for large crowds during games and performances· Ensured orders are correct and timely; quickly resolves any customer service issues· Was nominated as team MVP by Team Leader