Aaron Curtiss Email and Phone Number
Aaron Curtiss work email
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Aaron Curtiss personal email
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An IT and Customer Support Specialist with multiple professional certifications, I have proven success in delivering high-quality advanced technical support to businesses, customers, and end-users. With strong technical documentation and reporting skills, I strive to improve operations and processes by writing and implementing new standards and procedures.Organizations I’ve made a positive impact at include Yubico, Providence Health and Services/Apex Systems, Inc., and Intel Corporation. Adept in issue diagnosis and troubleshooting, I am efficient in resolving a range of network, system, hardware, and software issues. Knowledgeable in a range of products and services, I achieve high customer satisfaction levels by recommending the best software and technology solutions available.A few of my credentials include…● CompTIA and MCP Certifications● Market Research and Analysis● Product and Service Testing● Database Migration and DeploymentContact me at Aaron.Curtiss@outlook.com with any thoughts, comments, or questions about my work— I’m always interested in making new professional acquaintances.
Attentus Technologies
View- Website:
- attentus.tech
- Employees:
- 25
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Attentus TechnologiesKent, Wa, Us
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Service Desk Technician IiCarlisle Interconnect Technologies Feb 2021 - Aug 2021St. Augustine, Fl, UsProvide on-site support for end-users involving Windows and Office applications as well as local network and phone support.Selected Contributions:• Providing direct customer support for computers, phones, and manufacturing equipment• Manage and maintain local server hardware• Troubleshoot and manage local network hardware• Manage AD account creation, editing, and termination for employees• Computer Hardware and Software maintenance -
Service Operations Help Desk AnalystInsight Global 2020 - Dec 2020Atlanta, Georgia, Us• Providing first and second level systems support• Identify and resolve Windows and Network issues.• Perform recovery for System failures.• Provide access to systems and hardware for current staff, new staff, and vendors• Process system access terminations.Systems used: Solarwinds, Sailpoint, ServiceNow -
Iam Provisioning SpecialistProvidence Health & Services Aug 2019 - Feb 2020Renton, Wa, Us• Work independently to create and modify application access for approximately 30 plus Health Care applications across Washington, Montana, Alaska, Oregon and California daily• Communicate effectively with caregivers to ensure appropriate access is provided in a timely manner• Administer system access for employees, students, volunteers, medical staff and contractors of Providence, as well as its partners, vendors, and affiliate groups• Manage account administration performed to system configuration standards and guidelines in a multi-platform environment including Epic, Active Directory and Exchange -
Service Desk TechnicianSound Transit Nov 2018 - Jul 2019Seattle, Wa, UsContract through Teksystems with Sound TransitAs Service Desk Technician, I provide Tier I technical support via Phone, E-mail, and In-Person. A few key achievements in this role include:✯ Tested and developed knowledge base articles to better provide Mac and AutoCAD support✯ Identified and resolved various technical issues for hardware, software, and mobile devices.✯ Collaborated with other teams to provide prompt, effective resolution for critical cases. -
Support EngineerYubico Jan 2017 - Sep 2018Santa Clara, California, UsAs Support Engineer, I deliver product support and services to individual and enterprise customers. Among other functions I identify and resolve hardware and technical issues. I also develop and submit support documentation and reports.A few key achievements in this role include:☛ Acquired comprehensive knowledge of company products and technologies.☛ Performed market research and testing of company products with a range of competitor products and services.☛ Rewrote knowledge articles and decreased customer ticket creation by 25%.☛ Established standard customer responses for common technical issues and improved resolution time by 10-15%. -
Customer Support SpecialistProvidence Health & Services May 2012 - Jan 2017Renton, Wa, UsAs Customer Support Specialist, I provided Tier I and II technical support via telephone for over 80,000 end-users. I also received and responded to electronic requests or routed them to other Support Specialists.A few key achievements in this role include:✪ Identified and recommended the best technology solutions available to customers.✪ Updated night shift standards and procedures to align staff activities with departmental objectives.✪ Team-collaborated and decreased customer e-mail turnover from over seven business days to less than one business day. Wrote self-service knowledge base articles for customers.
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Logistics And Support TechnicianIntel Corporation Feb 2011 - Sep 2011Santa Clara, California, UsAs Logistics and Support Technician, I delivered Tier I technical support and services to 5,000+ end-users. I also resolved 40+ customer issues daily. Additionally, I managed warehouse inventory and inventory database.A few key achievements in this role include:◆ Successfully upgraded systems with new hardware and firmware updates.◆ Installed new PC and laptop platforms. Tested and resolved non-functional systems.◆ Wrote new procedures and standards for PC and laptop setup, deployment, and maintenance. -
Desktop Support RepresentativeSungro Horticulture 2010 - 2010As Desktop Support Representative, I provided Tier I technical support to 750+ end-users via e-mail, telephone, and on-site. I also managed and maintained the parts inventory.A few key achievements in this role include:► Identified and resolved various technical issues for hardware, software, and mobile devices.► Wrote new computer maintenance procedures.► Performed several successful data migrations.► Utilized Norton Ghost disk tool to image systems.► Designed and built new Windows 7 operating systems for end-users.
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Field TechnicianUnisys 2009 - 2010Blue Bell, Pennsylvania, UsAs Field Technician, I provided on-site repair of hardware devices for the HP, Dell, and Compaq devices. I also maintained the field stock for my location. -
Customer RepresentativeCostume Supercenter Sep 2009 - Nov 2009Handled customer calls concerning order location and statusResearched information on a centralized databaseEntered customer orders into inventory tracking systemInterfaced with external transport services to track order locations
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Computer TechnicianIdaho State Veterans Home May 2009 - Jun 2009Maintained Client workstationsResearched solutions for application and product upgrade and purchasingEducated residents in proper use of PC'sExecuted Virus and Malware removal on computers
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Network Engineering InternCentennial Job Corps Feb 2009 - Jun 2009Demonstrated ability to plan, implement, and maintain a networkPossess practical knowledge on installation, use, and configuration of Network Operating SystemsSetup and configured both wired and wireless networks
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Computer Technician TraineeCentennial Job Corps Jul 2007 - Feb 2009Executed hands-on projects consisting of spreadsheet and database development and maintenanceParticipated in hands-on projects dealing with the building and programming of new computersDemonstrated ability to partition and format hard drivesPossess practical knowledge on installation, configuration, and use of Windows Operating SystemsExperienced in computer troubleshooting and repair
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Computer TechnicianComputers For Kids Mar 2008 - May 2008Trained children & teens in the use of computersExecuted advanced personal computer troubleshootingDemonstrated practical knowledge in preparing PCs for distribution
Aaron Curtiss Skills
Aaron Curtiss Education Details
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Edison Job Corps AcademyInformation Technologies -
Centennial Job CorpsInformation Technology
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Thomas Jefferson High SchoolDiploma
Frequently Asked Questions about Aaron Curtiss
What company does Aaron Curtiss work for?
Aaron Curtiss works for Attentus Technologies
What is Aaron Curtiss's role at the current company?
Aaron Curtiss's current role is IT Helpdesk and Desktop Support Specialist.
What is Aaron Curtiss's email address?
Aaron Curtiss's email address is sh****@****aol.com
What schools did Aaron Curtiss attend?
Aaron Curtiss attended Edison Job Corps Academy, Centennial Job Corps, Thomas Jefferson High School.
What skills is Aaron Curtiss known for?
Aaron Curtiss has skills like Software Installation, Troubleshooting, Technical Support, Windows, A+ Certified, Active Directory, Operating Systems, Windows 7, Dhcp, Dns, Laptops, Desktop Support.
Who are Aaron Curtiss's colleagues?
Aaron Curtiss's colleagues are Aaron Colon, Dave Patton, Alan Evans, Sean Dill, Santiago Tubelleza, Cindy Chen, Emma Lee.
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