Aaron Custer Email & Phone Number

United States

Dearborn Heights, Mi

• Promoted to current store after high performance in first assignment. Store received perfect 100/100 in operational excellence, and 100% in employee engagement. Current store now one of the most profitable in 325 store region, and #1 in customer service in eleven store district. • Received prestigious award handed out once a year in Minneapolis for involvement in stores outside of my own.• Current store ranks high in loyalty drivers and is achieving prestigious "Triple Crown." Triple Crown is comprised of credit applications, enrolling customers into our pharmacy rewards program and selling high margin accessories in electronics. Store is increasing guest count and profit margin as a result. • Elected to Diversity Council that represents 69 stores to promote inclusion and promotion of all employees. • Current store ranked high in employee satisfaction through survey taken by all employees exempt and non-exempt. Personal upward feedback index never lower than 95%, which is in top five percent of company. Perfect 100% in 2012 and in 2013. Only store manager to achieve back to back 100% in district.

Brownstown, Mi

• Develop and create “Lean Environment”: standardized work, standard operating procedures, five-S audits, and value stream maps with warehouse staff. Partnered with the global warehousing manager to create model warehouse for company.• Conduct problem solving events to root cause errors, which include: A-3, Five-Why and Fishbone Diagrams.• Developed training modules and standard documents for “lean-culture”: team leader training module, problem solving training, continuous improvement mindset and roles and responsibilities for warehouse members.

Master Of Science (M.S.), Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Psychology