Aaron Duff Email & Phone Number

Responsible for directing and focusing the application support team and acting as primary administrator and point of responsibility for all CMS operational programs (O365, Methasoft, PowerDMS, Sharepoint, Quickbase). Additional responsibilities include policy development and compliance monitoring. Additional responsibilities include IT Project Management.

Dallas-Fort Worth Metroplex

- Continued in same role from GE Healthcare as part of division buyout.Notable accomplishments: Authored and created multiple in-depth solutions and knowledge-base articles based on independent research that addressed repeating and frequent support cases reducing backlog and proactively preventing cases created by a measurable amount. Many of these.

- Continued in same role at Athena Health as part of division buyout.Supported multiple generations of the Centricity software for all business and patient operations in medical environments. Daily work required frequent manipulation of complex SQL databases and basic knowledge of associated proprietary financial and electronic ordering plugins. Emphasized.

Dallas, Texas, United States

Supported Clinical and Business Operations users in day-to-day program administration and issue resolution. Major duties included Active Directory administration, and program user account support. This role also required frequent detailed end-user training on multiple software platforms and pivoting priorities based on new issue severity.Worked on multiple.

Dallas, Texas, United States

(Long-term contract through JTA)Supervised a team of six technicians performing the refresh and initial support of all new hospital owned general computing equipment preparing for EPIC software implementation.Duties included taking department requirements and managing client expectations based on available budget, submitting to purchasing and coordinating.

Dallas, Texas, United States

Responsible for the remote connection and support of secure Federal and State LAN networks running SQL based web-apps and user management software. This included occasional stress testing through generating additional artificial traffic, remote updates, and proactive monitoring of Windows and Network logs.Identified and repaired issues in both Windows and.

Dallas-Fort Worth Metroplex

Securus; Responsible for proprietary hardware and software driven communications platform, basic remote troubleshooting and escalations in a region covering the Southern US. Contract bought out in February.State Farm; Responsible for internal agent systems roll-out. Entailed a system administrator role; supporting all equipment and software used by.

Dallas-Fort Worth Metroplex

Dallas, Texas, United States