Aaron Dagloria Email & Phone Number

Guelph, Ontario, Canada

▪ Respond to internal and external communications via phone, email, or chat to resolve network, hardware, and/or software issues and document all troubleshooting steps taken to resolve or escalate issues in a ticketing system while adhering to strict SLAs.▪ Reproduce suspected software problems utilizing system logs and other support tools to be escalated to a superior for further review and delegation to the appropriate escalation team.▪ Present complicated technical issues… Show more ▪ Respond to internal and external communications via phone, email, or chat to resolve network, hardware, and/or software issues and document all troubleshooting steps taken to resolve or escalate issues in a ticketing system while adhering to strict SLAs.▪ Reproduce suspected software problems utilizing system logs and other support tools to be escalated to a superior for further review and delegation to the appropriate escalation team.▪ Present complicated technical issues with clear easy-to-follow solutions and paths forward in a user-friendly, professional manner.▪ Test letter printers, receipt printers, monitors, UPSs, and all-in-one devices sent back from field locations to verify if they are functioning correctly, can be repaired, or should be recycled.▪ Update the knowledge base when new or altered information is documented and verified during a ticket. Show less

Kitchener, Ontario, Canada

▪ Researched using multiple resources to find and print digital copies of invoices or to help locate them in a numerical filing system for differing reports each week; Entered notes into a system called Isynergy to communicate actions taken with each individual invoice.▪ Modernized old filing system for maintaining and recording documents being stored off-site for future use, which allowed for easier use by other employees as well as improved efficiency for record… Show more ▪ Researched using multiple resources to find and print digital copies of invoices or to help locate them in a numerical filing system for differing reports each week; Entered notes into a system called Isynergy to communicate actions taken with each individual invoice.▪ Modernized old filing system for maintaining and recording documents being stored off-site for future use, which allowed for easier use by other employees as well as improved efficiency for record keeping.▪ Accountable for accurately maintaining, recording, and preparing files/documents from specific departments to be sent to an off-site storage facility.▪ Trained multiple new co-workers on several different tasks including filing documents, picking up documents to be scanned, maintaining, recording, and preparing documents to be sent off-site.▪ Opened, stamped, and sorted incoming mail to be scanned into a database to be used by multiple departments for conducting their daily objectives. Show less

Kitchener, Ontario, Canada

▪ Received multiple awards and recognitions for excellent customer service and for going above and beyond in service to customers▪ Worked in an inventory log database, reviewed incoming shipment orders and deliveries for customer pick-ups; Wrote invoices for larger items including bicycles, treadmills and pools▪ Sold hunting and fishing licenses and registered applicants into contact management system▪ Handled cash, credit and debit transactions and used a POS system to… Show more ▪ Received multiple awards and recognitions for excellent customer service and for going above and beyond in service to customers▪ Worked in an inventory log database, reviewed incoming shipment orders and deliveries for customer pick-ups; Wrote invoices for larger items including bicycles, treadmills and pools▪ Sold hunting and fishing licenses and registered applicants into contact management system▪ Handled cash, credit and debit transactions and used a POS system to process transactions and returns Show less

Bachelor Of Computer Science (Honours), Computer Science

Computer Systems Technician - Information Technology Infrastructure And Services, Computer And Information Sciences And Support Services