Aaron Dalen Email & Phone Number

St Charles, Missouri, United States

Chesterfield, Missouri, United States

Manage, configure, and design VOIP phone systems.Installing all components of IP telephone communications.

Lake Saint Louis, Missouri

Assist members in all aspects of application support for NISC’s MapWise products including troubleshooting, training, and research via phone, email, or chat.Perform server migrations, software upgrades and new software installs.Monitor the performance of Application servers, including database, server, and end user machine performance.Follow up on resolutions and serve as a liaison between our members and software engineers.Assist with software release processes and test software to give feedback on the software design.Communicate with development staff to convey customer feedback.Perform remote training to members and prepare training materials.Provide after-hours support.

St Charles, Mo

Configured and installed network equipment, computers, servers, printers, and other peripherals.Assists with the installation, maintenance, and support of the Department’s Computer-Aided Dispatchsystem.Assisted with the installation, maintenance, and support of the Department’s Automatic VehicleLocator/Mobile Data system.Administered and monitored system backups.Assisted with SQL Server installation, maintenance and troubleshooting.Assisted with network maintenance, troubleshooting, and cable management.Created and maintained department reporting systems.Assisted with the installation of new software, software upgrades, and patches.Provided training and technical guidance to other department personnel.Created and maintained Department Intranet and Internet sites.Interfaced with analyst, engineers and end users to ensure data integrity and project requirements.Maintained project progress reports and works to ensure project task and activity schedules are met.Provided end user training and documentation as required.Stayed abreast of advancements and developments in Information Technology.Maintained knowledge of emergency communication procedures and techniques and county geography.

Saint Louis, Missouri

Supported the integration of Siemens PLM Software, Teamcenter, to multiple Enterprise Planning Systems (ERPs). Change Coordinator – coordinated testing cycles, communicated changes, following ITSM procedures. Performed system integration testing. Performed/coordinated hotfixes including test cycles.Monitored the performance of Application servers and database servers to insure availability of system. Worked with process owners to gather project requirements including enhancements and bug fixes. Created and maintained support documentation.Upgraded over 200 installs of client install Solid Edge applications. Including creating creating install package, testing install package, end user training, documentation to Service Desk, and system integration testing with other key applications such as Teamcenter.

Peoria, Illinois Area

Monitored the performance of Application servers and databases including memory and CPU usage and resized environments. Performance tuned SQL in DB2 on zOS and OracleWorked with process owners to gather project requirements including enhancements and bug fixes. Created and maintained support documentation.Performed system integration testing. Resolved high priority production issues. Implemented monthly hotfixes, bug fixes, and enhancements for applications. Performed/coordinated monthly hotfixes including test cycles.Migrated multiple applications from Windows 2003 servers to Windows 2008. Created disaster recovery plan for multiple Server applications.Administered Windows Servers configured in a mixture of 2000, 2003, 2008. Built Intel server infrastructure, cable and rack management. Provided Tier 2 and Tier 3 server support to application teams. Monitored and managed CPU and Disk usage of VMWare server utilization to ensure maximum utilization of servers.Patched security updates to file shares that ensured security compliance of servers.Decommissioned servers and virualized servers.Worked closely with help desk analysts to improve documentation improving 1st level support for end users issues. Monitored Service Desk for tickets assigned to the queue, responded to requests. Installed and supported software for the end users. Trained new analyst including ITSM processes and Remedy system. Worked closely with customers in documenting applications to improve first response support and resolution of issues.