Lead the internal technical strategy for Cambridge Support.Responsible for the selection and development of our technical stack and client product offering.Development & standardisation of technical stack usage of RMM, documentation platforms, Microsoft 365 tenant configurations, etc.Continuation of all roles and responsibilities as a Technical Consultant.Overseeing company-wide approach to Windows 11 adoption and Windows 10 endpoint refresh throughout our client-base.Lead the rollout of MFA on VPN as a standard across our entire client estate.

Engage with clients to understand their challenges and provide consultation, advice, and guidance so that they can make informed decisions.Perform technical pre-sales investigations and prepare project initiation proposals.Perform comprehensive IT infrastructure audits of client environments & formulate recommendations in formal written proposals.Develop technical strategy & IT roadmaps on behalf of my clients.Design & implement technical solutions in accordance with client requirements; server infrastructure migration, Microsoft 365 migration, Intune onboarding, Azure Virtual Desktop migration, Conditional Access configuration, SharePoint migration, firewall configuration & installation, backup and disaster recovery implementation etc.Concise and detailed documentation of client infrastructure.Final internal escalation point for challenges experienced by our technical team.Responsible for management & maintenance of internal infrastructure.