Aaron Deacon Email & Phone Number

Watchfield, GB

🚀 Principal Engineer | DevOps Leader | Agile Advocate 🚀Results-driven Principal Engineer with a strong focus on spearheading DevOps initiatives and ensuring successful project delivery. My passion for innovation and commitment to Agile methodologies drive me to lead teams through transformative processes.🔧 DevOps Leadership & Product Transformation:I.

As a Technical Architect within the esteemed Technical Architecture Group, I play a pivotal role in shaping our technical strategy, staying attuned to customer trends and requirements, and driving innovation both internally and in our solutions.At the forefront of my responsibilities is leading the charge on automation at Prolinx, propelling us towards the.

In my role at Infoserv, I led two strategic streams, each contributing significantly to the company's growth and service expansion.Infoserv Internal Systems:As the Principal Infrastructure Consultant, I held a senior management position, actively participating in pivotal decisions and discussions shaping Infoserv's expansion into new areas. My primary.

• In 2021, I was promoted to Senior Infrastructure Engineer, augmenting my existing responsibilities. These now include:
• Allocating dedicated time to innovative projects, crafting new solutions for potential services.
• Contributing to the technical architecture roadmap to support the Technical Architecture Group.
• Serving as a technical contact for approach and engineering queries from team members.
• Collaborating with the Senior Engineer Group to enhance processes, procedures, automation, and technology.Key projects in this role encompassed:
• Investigating, designing, and building a Secure Access Service Edge (SASE) solution for accredited networks, enabling secure traversal between different networks.

Responsibilities & Achievements Included:- Design secure accreditable systems and networks based on statement of requirements from within the business and from external customers.- Implement the technical solution within the timescales we are given whilst documenting the implementation ready for the 1st and 2nd level support teams to take over main BAU.

· During my time as 2nd Line Technician I have had the following key responsibilities –- Prioritizing, Investigating, resolving and escalating incidents and meeting customer SLA’s- Follow procedures to carry out tasks and to update support documentation- I have configured multiple instances of Solarwinds monitoring. This includes - Configuring server.

Shrivenham

As Service Desk Shift Supervisor I manage a 3 person shift over two days and two nights a week. This includes making sure all 1st line tasks are completed, assisting the shift with 1st line incidents, carrying out 2nd line tasks myself, investigate 2nd line incidents, investigating & analysing the impact of incidents out of hours to determine what should.

- Take Service Desk Calls- Resolve 1st Line Problems- Investigate Incidents to help 2nd Line