Aaron Defoe Email and Phone Number

Responsible for driving business results and store culture on the sales floor. This includes effective leadership and coaching in the key areas of expense management, merchandising, process execution, member experience, and customer service; sales volume, key driver, and profitability analyses, and performance; identification and solution of business problems.Responsible for providing a “WOW” member experience, managing the performance of the sales floor zone, and supporting other sales zone(s) as needed. Acts as manager on duty. Drives and monitors store level margin drivers (e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and point of sale reductions) and member experience. Partners with other Supervisors as needed to ensure smooth handoffs and partnership across teams.Responsible for day-to-day execution on the sales floor, ensuring associates understand member experience, member interaction expectations, selling and merchandising responsibilities. Teaches and models expected behaviors that lead to the right member experience and selling performance.

Promotes a positive shopping experience for members using the Welcome, Assist and Thank approach. Maintains and promotes accurate unit integrity resulting in great merchandise in stock to meet member needs and drive sales. Ensures precise and timely execution of unit integrity processes and related activities. Helps train and coach Data Integrity Specialists and Department Lead Associates on the importance of accurate unit integrity. Ensures customer care and selling are #1 priority. Ensures accurate unit integrity of store merchandise Coordinates with Area Managers and Lead Associates in planning and execution of the unit integrity portion of the company Counter Detail Schedule and assists in monitoring completion. Store Understands the Top 500 program and ensure accurate unit integrity of all items. Understands and utilizes the negative inventory report and resolves negative inventory, understands root cause and communciates to store management. Performs scan scan scan inventories accurately per corporate direction. Completes Merchandise Item Review Requests (MIRR) Communicates with store management where breakdown in processes are identified that have a negative impact on unit integrity e.g. out of package processing, checkout processing, claims area. Understands and utilizes all available tools and reporting to maximize accurate unit integrity. Displays strong skill sets in use of available digital equipment and applicable process that relate to specific job responsibilities. Participates in morning huddles, performs as the store champion for unit integrity by building awareness with the store organization on the importance of unit integrity and best practices to maintain it. Helps bring associate awareness on processes that impact unit integrity

Responsible for a group of 20+ associates by serving as an authority and escalation point for department wide operational procedures. Provide coaching and mentoring to associates towards improvement.

Responsible for customer-facing communication related to letters to Jeff Bezos and other senior leaders. Contact referrals from the U.S. Attorney General Office or Better Business Bureau, and sensitive or highly escalated issues that require input from Legal or Public Relations.

Provided customer service by email and phone utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.