Aftersales Director
CurrentResponsible for the after care of customer s equipment, whether office based of hands on, carrying out site visits to assist engineers/sales staff alike. Attending site to trouble shoot equipment, carrying out diagnostics, repair or installation.Office based operations revolve around customer service, and ensuring all areas of the engineering within the company are taken care of within given time parameters. Overseeing the management of teams of engineers to ensure the customers expectations are met on every level.