* Provide financial and operational leadership for 1500 student campus dining services program which includes residential dining, multiple retail locations and catering operations* Planned and executed event-based marketing strategy to increase student meal plan participation by 10% and grow catering revenue to $50k per month* Developed campaign strategy to promote Boost mobile ordering for retail locations increasing participation and revenue 20%* Decreased department turnover 15%… Show more * Provide financial and operational leadership for 1500 student campus dining services program which includes residential dining, multiple retail locations and catering operations* Planned and executed event-based marketing strategy to increase student meal plan participation by 10% and grow catering revenue to $50k per month* Developed campaign strategy to promote Boost mobile ordering for retail locations increasing participation and revenue 20%* Decreased department turnover 15% via monthly 1:1 employee rounding and by initiating comprehensive peer interview program* Promote a value-driven working environment with precise and consistent teamcommunication; able to make timely and fair decisions in a fast-paced work environment while maintaining the highest levels of personal integrity and experience-backed judgment Show less

* Responsible for all aspects of 90-person department, including all clinical dietary needs, retail operations, patient and employee experience, financial expectations, regulatory compliance, recruitment and vendor relations* Developed new patient experience initiatives and programs, which increased patient satisfaction scores to 80th percentile nationwide, resulting in #2 hospital in Pittsburgh ranking by US News & World Report and 2nd hospital Magnet Designation* Recognized for… Show more * Responsible for all aspects of 90-person department, including all clinical dietary needs, retail operations, patient and employee experience, financial expectations, regulatory compliance, recruitment and vendor relations* Developed new patient experience initiatives and programs, which increased patient satisfaction scores to 80th percentile nationwide, resulting in #2 hospital in Pittsburgh ranking by US News & World Report and 2nd hospital Magnet Designation* Recognized for increasing employee engagement 20% as chair of Employee Experience Council through promotion and interpretation of hospital-wide MyVoice Employee Survey* Led multiple high-level projects including $20MM kitchen and cafeteria redesign, installation of licensed Starbucks café and hiring of hospital executive chef* Increased annual retail revenue 20% to $2MM by maintaining vendor relations and collaborating on new hospital contracts and business needs as a member of system retail committee Show less

* Accountable for all aspects of team dynamic, including recruitment, development, recognition, corrective action, and compensatory performance reviews for exempt & nonexempt team members* Reduced department turnover 17% by implementing a value-based interview process, simplifying work flows and promoting an efficient service-based operation* Developed all food menus within budgetary and nutritional guidelines

* Provide leadership and oversight for multi-venue operation; using a lead-by-example management style, and empowering a customer service focused staff of over 50 team members and managers combined annual revenue exceeded $6MM* Grow and develop all venues from inception; constantly adapting training materials, optimizing organization processes, and driving aggressive marketing strategies; increased revenue 25% versus previous year* Maintain sole accountability for all budget and P&L… Show more * Provide leadership and oversight for multi-venue operation; using a lead-by-example management style, and empowering a customer service focused staff of over 50 team members and managers combined annual revenue exceeded $6MM* Grow and develop all venues from inception; constantly adapting training materials, optimizing organization processes, and driving aggressive marketing strategies; increased revenue 25% versus previous year* Maintain sole accountability for all budget and P&L benchmarks consisting of inventory management, purchasing and procurement, labor and food cost control and analysis Show less

* Awarded with “Most Improved Café” and “Manager of the Year” during initial year of employment for increasing revenue 12% annually while maintaining high guest satisfaction scores* Raised annual sales to $2MM as a result of developing and promoting catering program byinteracting with guests and building relationships to generate repeat and referral business* Highly effective leadership, communication, and motivational skills, which resulted in the promotion of multiple team members… Show more * Awarded with “Most Improved Café” and “Manager of the Year” during initial year of employment for increasing revenue 12% annually while maintaining high guest satisfaction scores* Raised annual sales to $2MM as a result of developing and promoting catering program byinteracting with guests and building relationships to generate repeat and referral business* Highly effective leadership, communication, and motivational skills, which resulted in the promotion of multiple team members into management and reducing overall turnover by 15% Show less

* Directed all daily operational activities for 200 seat full-service restaurant and dessert parlor* Reduced labor cost 10% per week by implementing team member schedule based on sales projections* Developed performance-based reward program for team members, which improved guest service and raised guest mystery shop average to 93%