Aaron Drop Email & Phone Number

Cranberry Township, PA, US

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

* Provide financial and operational leadership for 1500 student campus dining services program which includes residential dining, multiple retail locations and catering operations* Planned and executed event-based marketing strategy to increase student meal plan participation by 10% and grow catering revenue to $50k per month* Developed campaign strategy.

Pittsburgh, PA

* Responsible for all aspects of 90-person department, including all clinical dietary needs, retail operations, patient and employee experience, financial expectations, regulatory compliance, recruitment and vendor relations* Developed new patient experience initiatives and programs, which increased patient satisfaction scores to 80th percentile.

Pittsburgh, PA

* Accountable for all aspects of team dynamic, including recruitment, development, recognition, corrective action, and compensatory performance reviews for exempt & nonexempt team members* Reduced department turnover 17% by implementing a value-based interview process, simplifying work flows and promoting an efficient service-based operation* Developed all.

Pittsburgh, PA

* Provide leadership and oversight for multi-venue operation; using a lead-by-example management style, and empowering a customer service focused staff of over 50 team members and managers combined annual revenue exceeded $6MM* Grow and develop all venues from inception; constantly adapting training materials, optimizing organization processes, and driving.

Pittsburgh, PA

* Awarded with “Most Improved Café” and “Manager of the Year” during initial year of employment for increasing revenue 12% annually while maintaining high guest satisfaction scores* Raised annual sales to $2MM as a result of developing and promoting catering program byinteracting with guests and building relationships to generate repeat and referral.

Westborough, Massachusetts, United States

* Directed all daily operational activities for 200 seat full-service restaurant and dessert parlor* Reduced labor cost 10% per week by implementing team member schedule based on sales projections* Developed performance-based reward program for team members, which improved guest service and raised guest mystery shop average to 93%