Aaron Dubray Email & Phone Number

Lehi, Utah

Lehi, Ut

Martinsville, Va

Operational Performance- Responsible for developing and tracking KPIs for overall project performance and data quality to ensure clients receive the highest quality deliverables.- Work with internal and external clients to provide regular progress updates and troubleshoot any issues which may arise.- Review and guide the development of both standard and project specific QC procedures.- Oversee the work of CATI, Print Shop, Mail Room, and Technical Services Managers to ensure QC procedures are executed appropriately.- Review project and operating budgets, and forecast adherence to monthly, quarterly, and annual goals.- Implemented initiatives from 2012 – 2014 resulting in achieving lowering year-on-year turnover rates by 20%, and increasing response rates by 2-4 points.- Develop and Implement formal and informal performance tracking and review procedures for all levels of data collection staff.Business Development- Provide data collection solutions and technical writing for data collection proposals.- Work with project management and client services staff to identify contracts for capture and participate in client presentation and BAFO efforts.- Maintain standard cost models and provide cost estimates for implementation and fielding of CATI, Web, and Mail data collection projects.- In 2011 lead recruiting, training, and hiring efforts for the build-out and opening of ICF’s new Martinsville VA Operations Center and coordinated the transition of work and closing of ICF’s NY, VT, and OH centers.

Plattsburgh, Ny

- Responsible for data collection operations at ICF Macro’s data collection centers in NY, VT, and OH.- Managed 6 Direct reports and more than 350 interviewing and supervisory staff- Worked with project management staff to ensure data collection projects were delivered on time and within budget.