Senior Help Desk Technician
CurrentWOCC Operation Center Senior Help Desk Technician Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues and recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems and recommending changes. Updates job knowledge by participating in educational opportunities and maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Collected and analyzed information on the status of operations in the National Airspace System (NAS) such as facility outages, aircraft accidents and incidents, security events, severe weather, and unusual occurrences. Oversee the operation of various internal and external communications systems both secure and unsecured and other information gathering systems. Analyzed and synthesized multiple data streams. Coordinated inter- and intra-office communications; drafted and edited reports, project documents and official memoranda. Directly supported the Senior Watch Officer in situations demanding immediate decision or action until senior level communications are established
