Aaron Eichenseer Email & Phone Number

United States

• Support multi-integration points between various products such as Web Experience Management, Portal, and Social Media
• Build test environments of products for internal use
• Drive customer satisfaction by delivering technical solutions to problems
• Manage multiple high-visibility high-touch customer relationships
• Helped critical at-risk accounts re-new their support contracts
• Team Leader for Collaboration and Social Media product set

United States

• Support multi-integration points between various products such as Web Experience Management, Portal, and Social Media
• Build test environments of products for internal use
• Drive customer satisfaction by delivering technical solutions to problems
• Manage multiple high-visibility high-touch customer relationships
• Helped critical at-risk accounts re-new their support contracts
• Team Leader for Collaboration and Social Media product set

United States

• Responsible for trouble shooting and resolution of problems involving Vignette Dialog, Collaboration, Community product lines.
• Phone support and ticket generation for all of Vignette’s product offerings.
• Generation of tech notes, defect reports, and enhancement requests.
• Build test environments of products for internal use.
• Support multi-integration points between Vignette Collaboration and other Vignette products, eg. Vignette Application Portal.
• Member of Process Policy Committee designed to streamline implementation and maintenance of policies within customer support department.

• Responsible for trouble shooting and resolution of problems involving Vignette Dialog, Collaboration, Community product lines.
• Phone support and ticket generation for all of Vignette’s product offerings.
• Generation of tech notes, defect reports, and enhancement requests.
• Build test environments of products for internal use.
• Support multi-integration points between Vignette Collaboration and other Vignette products, eg. Vignette Application Portal.
• Member of Process Policy Committee designed to streamline implementation and maintenance of policies within customer support department.

- Responsible for re-imaging and software configuration of laptops and P.C.s.- Managed backup system via NetWorker, including inventories, restocking and shipping tapes, and scheduling the system to backup data for various departments.- Resolved software and hardware problems for technical support.