Project Manager — Career Experience, People Change Management (PCM) Team, Remote-Selected for a 5-month Career Experience to support Internal Communications for the People Team (2k team members), executing deliverables across all lines of business at Apple-Developed a branded, foundational toolkit with 100+ communications samples, including examples of products & services offered by the People Change Management Team-Consolidated 500+ documents into reusable templates, tools, &… Show more Project Manager — Career Experience, People Change Management (PCM) Team, Remote-Selected for a 5-month Career Experience to support Internal Communications for the People Team (2k team members), executing deliverables across all lines of business at Apple-Developed a branded, foundational toolkit with 100+ communications samples, including examples of products & services offered by the People Change Management Team-Consolidated 500+ documents into reusable templates, tools, & resources dedicated to driving consistency, clarity, & excellence for Communications presentations and delivering change-Creating digital media, presenting clear communication plans and strategies, regularly working in a writer or editor capacity-Developing and managing multiple cross-functional projects in Wrike-Producing concise briefs in keynote and clear, well-written communications under tight deadlinesManager, Pleasanton, California-Led Operations Team to deliver market-leading results in order pickup confirmation time-Led Shopping Experience Team and won an Ovation Award for Most Improved Net Promoter Score in Q1 of 2021 by achieving double-digit increases in key customer service metrics-Collaborated with team members, peers, Senior Managers, and Store Leader to develop and implement our store’s strategic vision and purpose during a time of considerable uncertainty and change-Identified and empowered the store’s Lead, Pro, & Expert populations, inspiring growth and development through regular feedback and follow up-Established an in-store Leadership Library, consisting of career-development books and activities focused on helping our store team reach their full potential and advance their careers Show less

General Manager-Achieved annual sales budgets each year, despite drastic depreciation in center quality and traffic-Exercised independent judgment and discretion in the development, implementation, communication, and execution of business plans aligning with corporate and brand strategies-Drafted and implemented a business strategy focused on driving top-line sales, identifying and driving key metrics, and managing controllable expenses for maximum profitability-Led the San… Show more General Manager-Achieved annual sales budgets each year, despite drastic depreciation in center quality and traffic-Exercised independent judgment and discretion in the development, implementation, communication, and execution of business plans aligning with corporate and brand strategies-Drafted and implemented a business strategy focused on driving top-line sales, identifying and driving key metrics, and managing controllable expenses for maximum profitability-Led the San Diego district in Customer Experience Survey scores, year after year, and maintained a presence in the top 5% of the entire Los Angeles region -Drove brand loyalty by culturing a positive work environment that ensured both internal and external customer satisfaction as measured by customer and employee opinion surveys-Worked closely with field and HQ business partners to develop and implement a winning strategy for brand credit card in the 11-store San Diego market-Conducted weekly walk-throughs with merchandising and customer managers to ensure consistent execution of company and store priorities-Coached assistant managers and direct reports by developing and adhering to individual training plans based on strengths and opportunities, delegating where appropriate-Leveraged peer relationships to further develop leadership competencies as needed Show less

-Regularly exceeded store-specific sales goals, totaling $11.5 million annually.-Consistently posted sales in the top 1% of all 600 Hollister stores in the United States.-Reduced store shrink during every inventory cycle-shrink rate reduced from 3.85% to 0.94% under my supervision.-Recruited part and full-time staff routinely, ensuring that recruits exceeded company hiring standards.-Directly supervised a total of 130 Associates, including 10 Managers.-Maintained a status of… Show more -Regularly exceeded store-specific sales goals, totaling $11.5 million annually.-Consistently posted sales in the top 1% of all 600 Hollister stores in the United States.-Reduced store shrink during every inventory cycle-shrink rate reduced from 3.85% to 0.94% under my supervision.-Recruited part and full-time staff routinely, ensuring that recruits exceeded company hiring standards.-Directly supervised a total of 130 Associates, including 10 Managers.-Maintained a status of "excellence" on internal audits performed by Home Office Associates during my tenure.-Consistently met payroll budgets and company staffing goals, maintaining a full, well-trained management staff, leveraged to assist other stores within the district often.-Evoked a passion for the brand by teaching brand history, quality standards, and demanding stellar customer service from my staff at all times.-Composed and managed weekly staffing and coverage schedules.-Held regular conference calls to discuss company initiatives, sales, staffing, merchandising, shipment, and supply concerns with Senior Management.-Conducted weekly management meetings which focused on company directives, store-specific concerns, and overall efficacy of management initiatives.-Drafted biannual Career Development Plans with Management, focusing on individual accomplishments and performance, employee strengths and gaps, and adherence to company policies.-Cultivated open, honest relationships with Management Associates with a strong aim to develop their teamwork, integrity, ownership and accountability.-Managed all aspects of daily store operations by running company initiatives, identifying opportunities, delegating responsibilities, and following up with Management accordingly.-Successfully developed 3 District Managers, 6 General Managers, and over 10 Store Managers. Show less

New Stores Team Member-After an extensive qualification and selection process, was assigned to an elite team of experienced Managers responsible for opening new stores for all company brands across North America. -Served as one of only 24 Managers company wide, entrusted with opening these stores in perfect visual and operational condition.-Opened the first international Abercrombie Kids store.-Regularly held meetings with entire team and store staff to set expectations… Show more New Stores Team Member-After an extensive qualification and selection process, was assigned to an elite team of experienced Managers responsible for opening new stores for all company brands across North America. -Served as one of only 24 Managers company wide, entrusted with opening these stores in perfect visual and operational condition.-Opened the first international Abercrombie Kids store.-Regularly held meetings with entire team and store staff to set expectations, delegate responsibilities, and measure performance and success.-Coordinated team travel and lodging arrangements, keeping expenses under budget every time.-Tracked hours and budget expenses daily; submitted reports to the Home Office as requested. -Thoroughly and confidently walked corresponding Regional Managers and Directors through all areas of store prior to final authority sign-off. Show less

-Regularly exceeded store-specific sales goals, totaling $11.5 million annually.-Consistently posted sales in the top 1% of all 600 Hollister stores in the United States.-Reduced store shrink during every inventory cycle-shrink rate reduced from 3.85% to 0.94% under my supervision.-Recruited part and full-time staff routinely, ensuring that recruits exceeded company hiring standards.-Directly supervised a total of 130 Associates, including 10 Managers.-Maintained a status of… Show more -Regularly exceeded store-specific sales goals, totaling $11.5 million annually.-Consistently posted sales in the top 1% of all 600 Hollister stores in the United States.-Reduced store shrink during every inventory cycle-shrink rate reduced from 3.85% to 0.94% under my supervision.-Recruited part and full-time staff routinely, ensuring that recruits exceeded company hiring standards.-Directly supervised a total of 130 Associates, including 10 Managers.-Maintained a status of "excellence" on internal audits performed by Home Office Associates during my tenure.-Consistently met payroll budgets and company staffing goals, maintaining a full, well-trained management staff, leveraged to assist other stores within the district often.-Evoked a passion for the brand by teaching brand history, quality standards, and demanding stellar customer service from my staff at all times.-Composed and managed weekly staffing and coverage schedules. -Held regular conference calls to discuss company initiatives, sales, staffing, merchandising, shipment, and supply concerns with Senior Management. -Conducted weekly management meetings which focused on company directives, store-specific concerns, and overall efficacy of management initiatives.-Drafted biannual Career Development Plans with Management, focusing on individual accomplishments and performance, employee strengths and gaps, and adherence to company policies.-Cultivated open, honest relationships with Management Associates with a strong aim to develop their teamwork, integrity, ownership and accountability.-Managed all aspects of daily store operations by running company initiatives, identifying opportunities, delegating responsibilities, and following up with Management accordingly.-Successfully developed 3 District Managers, 6 General Managers, and over 10 Store Managers.- Show less

-Selected by Senior Management on multiple occasions to travel to company Headquarters; as part of a focus group to improve store operations across the company.- Responsible for setting, maintaining, and teaching the Company's visual standards to Management Teams within my district, including but not limited to: merchandise presentation, marketing and prop placement, styling of forms, and store lighting.-Promoted to Store manager after only 3 months as an Assistant-a distinction that… Show more -Selected by Senior Management on multiple occasions to travel to company Headquarters; as part of a focus group to improve store operations across the company.- Responsible for setting, maintaining, and teaching the Company's visual standards to Management Teams within my district, including but not limited to: merchandise presentation, marketing and prop placement, styling of forms, and store lighting.-Promoted to Store manager after only 3 months as an Assistant-a distinction that typically requires at least 1 year of exceptional performance.-Promoted to Assistant Manager just 28 days after starting the formal 90 day orientation training program. Show less