Aaron Exton Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

This short-term contract delivered on key IT projects (Network and Wi-Fi upgrade, Meeting Room AV upgrades, laptop refresh), collaborating with the head office in Perth while also mentoring the local Melbourne Team Lead to become the next Manager.

Melbourne, Victoria, Australia

Dialog provide Information Technology, Consulting and Application Management services to large corporate and government organisations across Australia.• Short term project transitioning software development and support services from previous vendor to Dialog for a government customer.• Transition of Service Desk function from customer to Dialog involving SLA, process, knowledge and training activities.• Responsible for preparation, delivery and training for a service management… Show more Dialog provide Information Technology, Consulting and Application Management services to large corporate and government organisations across Australia.• Short term project transitioning software development and support services from previous vendor to Dialog for a government customer.• Transition of Service Desk function from customer to Dialog involving SLA, process, knowledge and training activities.• Responsible for preparation, delivery and training for a service management process suite including items such as Service Request, Incident, Major Incident, Problem, Knowledge, Change Management and Release Management.• Audit, review and update knowledge base (Confluence) structure and usage framework.• Scrum Master (facilitate daily standups, sprint planning, backlog grooming and mentor staff) Show less

Melbourne, Australia

Elenium Automation provide technology focused solutions to aviation and medical industries.• Responsible for the global Service Delivery and Support function spanning teams of local and remote Service Desk, Field Engineers, contractors and vendors.• Manage various geographically dispersed 3rd party and stakeholder relationships across Australia, Asia and Europe.• Establish and mature customer focused processes and solutions across Incident, Major Incident, Problem, Change and… Show more Elenium Automation provide technology focused solutions to aviation and medical industries.• Responsible for the global Service Delivery and Support function spanning teams of local and remote Service Desk, Field Engineers, contractors and vendors.• Manage various geographically dispersed 3rd party and stakeholder relationships across Australia, Asia and Europe.• Establish and mature customer focused processes and solutions across Incident, Major Incident, Problem, Change and Knowledge.• Co-ordinate with Sales, Procurement and Engineering teams on product and software releases.• Service Management tool ownership (JIRA Service Desk) Show less

I decided to take a short career break after the Combo business was sold and my role made redundant. I took the opportunity to focus on some personal projects as well as train a new family puppy before getting back on to the market.

Melbourne, Australia

Combo is an IT Managed Services Provider, primarily to small and mid-size businesses across Australia.• A member of the Senior Leadership Team, providing strategic business planning.• Direct management and oversight (People, Operations & Budget control) of entire Service Delivery team of Team Leaders, Service Desk and Desktop, Systems Engineers (Network, Cloud, Server, Cyber Security) and Automation.• Designed and implemented a new IT Service Delivery support model, enabling… Show more Combo is an IT Managed Services Provider, primarily to small and mid-size businesses across Australia.• A member of the Senior Leadership Team, providing strategic business planning.• Direct management and oversight (People, Operations & Budget control) of entire Service Delivery team of Team Leaders, Service Desk and Desktop, Systems Engineers (Network, Cloud, Server, Cyber Security) and Automation.• Designed and implemented a new IT Service Delivery support model, enabling growth of services and customer base, while also reducing overhead costs by approximately $200k.• Introduced automation practice to the business, which created various tools and scripts to automate manual support tasks and processes.• Matured processes across Incident, Problem and Change management as well as enhancing SLA monitoring and reporting.• Formed strategic partner relationships with key vendors driving continued profitability and initiatives.• Performed HR actions including hiring and performance evaluations.• Transformed a high staff turnover team environment in to a positive, collaborative team culture based on trust and respect.The Combo business was sold in May 2019. My role was made redundant at this time. Show less

Melbourne, Australia

Kinetic IT provide managed IT services primarily to large and government organisations.My time with Kinetic involved various leadership roles across accounts including:Victoria PoliceCarlton & United Breweries/SAB MillerV/LineBHP Iron OreMelbourne WaterResponsibility included people, process and SLA management across teams and areas such as Service Desk, Desktop and Field support, SOE and packaging, SAP, Major Incident Management.

Melbourne, Australia

Melbourne, Australia

Bluize is a Point of Sale (POS) systems provider specialising in software and hardware solutions for the hospitality industry.