Directed Quarterly OKR program to ensure alignment of goals across the organization. Facilitated process improvement workshops identifying efficiencies and getting cross functional alignment on improvement plans.

Created Process Improvement COE through the hiring and coaching of process improvement analysts. Identified and implemented efficiency opportunities and solutions to support organization's mission and vision.

•• Managed project to design a new Security Movement system using Agile methodology for improved branch and home office efficiency.• Facilitated cross functional team to map and analyze current state process for opening and maintaining entity related accounts using lean/six sigma methodology and Blue Prism software. • Conducted vendor and market research, analysis and recommendations on Process and Task Mining software. • Developed and implemented operational modernization strategy to improve efficiency and lower costs. • Designed solutions using RPA and other cutting edge technology solutions. • Identified strategic processes and outlined improvement strategies with comprehensive ROI analysis, which will result in multi-million dollar labor savings.• Collected client feedback from branches and used analytics on customer onboarding system rollout to provide recommendations, which led to the implementation of improvements to process resulting in a 50% improvement in days to complete the account set-up.

• Coached, mentored, and managed process engineers, supervisors, and global associates (50+). P+L responsibilities for departments resulting in improved financial performance for all departments by 20-30%.• Led Digital Transformation of order and payment processing using Agile methodology, resulting in a 75% improvement in processing speed and an ROI of fewer than two years. • Collaborated with the executive team to develop and implement new strategic direction, leading to a 10 % growth in revenue.• Developed and monitored Key Performance Indicators (KPI) for operational areas, making recommendations for continuous improvements as needed, exceeding 10% improvement goals annually.• Partnered with the sales team to present various company processes to potential client executives.• Successfully led conversion, using Agile methodology, of a $20,000,000 Time Inc business from an out-sourced vendor to an internal process resulting in $1,500,000 additional revenue to TCS and savings to Time Inc. • Stakeholder, business leader and development team member on multiple successful Agile projects. • Developed Culture of Quality model and led implementation across entire division.• Implemented globalization of staffing resources, better positioning departments to succeed while saving 20% of labor costs. • Product Management for Knowledge management system including determining best approach to add new functionality and features.• Implemented a new call center switch which allowed for improved call routing resulting in a 25% reduction of labor costs. • Redesigned and led the implementation of existing layout which included extensive interior renovations and relocating 200+ employees, saving $1,000,000 in real estate expenses per year. • Member of Learning Council which developed and implemented organizational effectiveness programs including leadership off-sites, mentor program, company training programs and continuing support of Learning Organization philosophy.

• Implemented lean and robotic manufacturing cells resulting in $1.5M annual labor savings and reducing waste and product defects. • Designed and implemented manufacturing processes and warehousing needs for new model lighting products using MOST technique.• Created simulation model to determine and display value from push to pull production system resulting in a reduction of waste and improved cycle time.Created simulation model to determine and display value from push to pull production system resulting in a reduction of waste and improved cycle time.