Aaron G. Email & Phone Number

In my pursuit of new creative endeavors, & a progressive professional with customer relationship management experience, I believe that I can bring valuable contributions to the team. Experienced front desk professional with Five Star average Customer satisfaction ratingThroughout my 18+ years plus of work experience as an engaging senior customer service executive role in the financial services/technology industry as a fast-paced environment, I have been recognized as a professional with great patience, coordination and excellent interpersonal and listening skills. Besides that, I had won/ achieve numerous compliment letters from my clients who value my expertise and personal touch towards them. My skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes. I believed that I fit the ideal opening position that hits with my expertise.CORE COMPETENCIES ➢ Diverse strategic and operational knowledge in Customer Experience across 2 industries (Financial & Technology) with more than 18 years of dealing with Customer Service Relations, Branch Operations, Business Expansion, Strategy and Team Leadership ➢ Specialized in Customer Experience, Complaints Resolution, Customer Relations, Executive Management, People Management, Training, Optimization, Process Improvement ➢ Adept at engaging with clients, building long-term relationship and close rapports with them ➢ Track record of carrying out effective follows-up for customers and events ➢ Meticulous in data-related tasks, planning events and executing with stakeholders’ interest as top priority. ➢ Skilled in handling operational matters and ensuring business operations is smooth ➢ Substantial knowledge of various health insurance coverage and claim protocols

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  Customer Relations Officer

  Tuas Power Ltd

  Singapore