Responsible for overseeing the storage, backup, maintenance, reproduction, protection, and disposition of all records. Evaluates and recommends media formats and storage requirements to be used for records/information. Ensures that processes and policies that comply with all regulatory requirements for record retention are followed. Ensures that project/department milestones/goals are met and adhere to approved budgets. Ensure records are easily accessible when needed. Provide training to staff who require access or have responsibility for maintaining records. Deal with inquiries and requests for information from both internal and external clients. Ensure data is protected. Classify or index records.Destroy or archive finished data/records.

Manage the IDSS/Plan Document Processing Center consisting of 2 Task Leads and 9 General Clerks. Supervise the daily operations of department and the Records Management project team. Develop and monitor quality and production standards and reports to ensure contract compliance exceeds the 99.95% quality level. Conduct coaching and team building sessions to uphold employee drive and manage the Inventory Supply Center for BAPD. Serves as the DMC lead person relating to all records management projects and makes recommendations as a result of analysis. I reconstructed training programs for staff and records management campaigns. Help plan, develop and implement Best Practices and Continuous Improvement initiatives as related to document all phases of management from the receipt of documents to retention or destruction phases. Help manage agency-wide records protection and retention efforts regardless of type of media storage and ensure adherence to legal and security requirements which affect agency documents and data. Conduct records inventories and participate in the agency clean-up projects. Box up and prepare accessions for off-site storage to (WNRC). Help to develop the BAPD Simplified Records Schedule. Review correspondence regarding information availability, governing laws and regulations, and policies relating to records management. Research and verify documents are properly scanned and entered into IPS DM. Manages the Supply/Service window operation to ensure customer satisfaction. Designs Kaizen programs to enhance the warehousing and maintenance of inventory units. I provide daily coaching for all IDSS General Clerks and Task Leads. I communicate with internal and external customers, exceeding customer satisfaction levels. Provide inventory reports in order to forecast ongoing supply and vendor needs.

Supervised a staff of 7 staff members and provided daily instruction and direction to complete tasks in scanning, inventory and records management, classifications and data entry functions. Generated and monitored quality and production reports to ensure quality standards were exceeded. Developed training modules and performed ongoing training sessions. Instrumental in the firm converting to a new records management application, LegalKey, by providing expert advice, direction, recommendations and continuity plans. I assisted the Records Manager and IT Department with developing training materials for formal training sessions on electronic document management system for the attorneys and their staff. Assisted with writing records series descriptions, identifying media types, analyzed current recordkeeping methods to ascertain firm needs and recommended improvements. Categorized record series and determined best method for filing records for specified records series. Reviewed records management procedures, recommended changes to ensure procedures are being followed by department staff; assisted with researching electronic form tools and techniques for forms management; identified and assisted with analyzing internal processes to eliminate waste and improve efficiency.

Responsible for various temporary scanning and records clerk positions; prepared documents for scanning by using bar-coded scan sheets; scanned documents and made sure documents scanned properly, then reassembled documents as they were received; searched for documents using LegalKey; ordered boxes from storage using LegalKey; data entry; responsible for processing file request from attorneys and legal assistants which included pulling files and re-shelving them. As a result of hard work and due diligence, I was offered a permanent position at Cohen, Milstein, Hausfeld and Toll.

Ordered and kept an inventory of office supplies; developed relationships with and monitored the performance of outside vendors; organized catering activities for attorney meetings and office functions; operated and performed routine maintenance on photocopiers and facsimile machines; and various types of video equipment; performed quality checks to ensure for work performed; computer assembly throughout the firm; setup and maintained overhead, LCD projectors and video equipment; scheduled and coordinated office moves. I was the recipient of several awards in recognition for Outstanding Customer Service and for Recognition of Achievement for the top support coordinator by the firm.

Records Custodian After being promoted from the mailroom for outstanding performance and work ethic I was promoted to the Records Custodian where I supervised 7 records clerks. Supervised daily operations of the department and made adjustments to schedules and assignments as needed. I coached, mentored and trained staff on all operational functions to ensure maximum flexibility. I maintained a reporting system to track records programs and to evaluate process improvements. Designed and implemented of a standardized file system for the firm. Responsibilities included the management of a large central files system which included the development a large scale retrieval system. Provided safekeeping of all closed litigation files; set up tracking and retrieval system for closed cases; coordinated the management organization and destruction of off-site records; coordinated the management and organization of on-site records to ensure a complete and accurate inventory of records is available at all times. With the IT department help created detailed reports from for indexing, inventory, storage, retrieval and quality control activities and procedures. Supervised subordinate employees and was in direct contact with various vendors for maintenance of mailroom equipment such as video equipment, FedEx tracking system and copying, velo-binding, spiral-binding, facsimile and postage machines.

I expeditiously processed paperwork for retiring and/or discharging Marines from the Service. As Orders Clerk, ensured each Marine received his/her discharge orders or next duty station orders on time. I also typed, did filing, answered telephone calls, updated service record books, data entry, stood guard duty and participated in field activities. I processed time sensitive and highly confidential documents. I received an Honorable discharge from the United States Marine Corp after serving and protecting my country for 4 years.