Practice Lead
CurrentAs the Practice Lead, internally known as the Lead Practice Coach, with AG Dental Solutions, I spearhead operations by administering clear expectations and objectives for team members, motivating each to achieve goals across national offices. Implement daily KPIs to track productivity and allow for active adjustments to achieve positive outcomes and monthly revenue goals. Communicate the vision and strategic direction to clients in the planning process that includes a timeline to accomplish objectives. Cultivate team development by focusing on individuals to build and grow careers. Coach and mentor teams on having constructive weekly and monthly training meetings to achieve targets and goals. Make technology-driven investments to increase the services offered. Align and train teams to work within a budget. Managed the customer experience by assessing team interactions, touchpoints, and engagement methods. Keep teams disciplined and focused on adapting strategies to capitalize on opportunities.► Instituted 3D imaging technology to increase revenue by $16K a month► Advanced a startup Endodontist practice to grow from 0 to $2.4M in less than 10 years► Implemented case acceptance in a cosmetic-focused office to drive revenue by 70K+ a month► Developed and implemented protocols for healthy A/R to achieve 100% in collections annually► Expanded sleep dentistry offerings from 5 to 25+ oral appliances by cultivating relationships with medical specialists to treat CPAP-intolerant patients