Aaron Gee Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Dallas, Tx, Us

Maintaining internal VMware vSphere virtual infrastructure.Install, manage, and troubleshoot MS server roles and services (Active Directory, Exchange, DHCP, DNS, SQL, Print)Monitoring of servers and operating systems using network monitoring software.Maintain and execute afterhours patch scheduling for all critical and non-critical servers.Maintain and execute 3rd party patch schedule - Test and deploy security patches and hotfixes.Review monthly Nessus security scan and remedy critical and high risk items as approved by management.Administration and Maintenance of Cisco Firewall, Routers, Switches, WLC and AP’s.Maintain support levels for related system issues via internal task/project tracking system(s)Proofpoint Web Security and Email Security AdministrationRespond to phishing inquiries - report abuse to companies, block IP subnets in SourcefireO365 Defender, Security, and Compliance Administration.

Lexington, Ky, Us

Support complex technical Infrastructures. Provide all levels of supportProvide Advanced configuration, management, and troubleshooting of all components of the windows operating systemImage and deploy new workstations and make sure workstations stay up to date in patching. Manage Virtual machines in VCenterInstall, manage, and troubleshoot MS server roles and services (Active Directory, Exchange, DHCP, DNS, SQL, Print)Manage Avaya IPOffice PBXImplement networking infrastructure in resident homesImplement networking infrastructure in staff buildingsProvide next level support to resident support team. Manage all Staff tablets in Workspace ONE MDMProvide Advanced configuration, management, and troubleshooting of all routers, switches and firewallsProvide after hours and weekend support when neededProvide Advanced configuration, management, and troubleshooting of on-premise PBX

Greenville, North Carolina, Us

• The Technical Support Analyst position supports the day to day functioning of the computer, network, phone and IT needs of the company, primarily focusing on our store associates and their computer support requests.• Remotely accessed network computers and assisted users encountering various computer related problems.• Meet all Service Level Agreements (SLA), perform tasks provided in the Incident Management Plan to resolve incidents• Manage over 800+ client workstations via Labtech remote monitoring and management platform.• Create properly formatted tickets via Zendesk for client calls & emails in tracking software as the work occurs.• Monitor router up-time utilizing What's Up Gold, Meraki dashboard, and Icinga network monitoring and create service tickets when necessary.• Troubleshoot internet outages as they occur and contact ISP’s when necessary.• Configure Mobile Point of Sale (MPOS) iPads for use in store locations. Troubleshoot network connectivity and sales issues with MPOS iPads.• Password resets for AD, WRAP web interface, and RQ.• Provide support for select HP and Brother printers• Manage and deploy RSA tokens to select workstations and MPOS devices. Troubleshoot various issues with RSA tokens.• Re-image new Windows workstations to deploy to locations.

Greenville, Nc, Us

• Provided first level customer support including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications as well as completing client requests for password and user account administration.• Created properly formatted tickets via ConnectWise for client calls & emails in tracking software as the work occurs.• Ensured constant service ticket flow by escalating tickets that require higher level assistance.• Remotely accessed network computers and assisted users encountering various computer related problems.• Managed over 300+ client workstations Via Labtech remote monitoring and management platform.• Created and maintained documentation for clients and internal tasks and procedures.• Provided troubleshooting of user issues and resolved user issues and requests with Microsoft operating systems, macOS systems, Active Directory, Microsoft Office Suite, Apple iOS, Fishbowl inventory and QuickBooks accounting software, web applications, mainframe applications and other proprietary applications.• Performed account administration tasks for Active Directory, Outlook, Office 365.• Managed Fishbowl inventory Server Hosted on Windows 2012 server.• Created and managed client and site-to-site VPN’s via Cisco Meraki Dashboard and SonicWall devices.• Monitored networking devices in labtech via SNMP.• Provisioned VOIP Grandstream and Yealink phones as well as managing and editing 3CX and Grandstream PBX’s per customer request.

Austin, Tx, Us

Maintain grounds and pool area. Assist maintenance staff when needed.Provide weekend on call maintenance support.