Aaron Gerald Email & Phone Number

London, England, United Kingdom

- Primary contact from Cifas during onboarding of new member organisation, working closely with the Sales Development Managers, support the engagement and recruitment of new members including providing advice on the value of Cifas can be best utilised to prevent fraud.- Providing advice and guidance to new members on techniques and practice to remain compliant with regulations when accessing Cifas data in decision systems or automated customer on boarding processes.- Carry out assessments of new members including the organisation’s fraud prevention activities and designing bespoke integration plans for them as new members to Cifas’ products and services.- Initiating technical set-up in securely accessing Cifas via the portal and carrying out checks to ensure administrative access allows for appropriate access for new members.- Working closely with Cifas colleagues and new member organisations, ensure initial requirements for membership are in place including project management of an API direct connection, advised on integrating into scoring models and AI and Machine Learning platforms, create a project plan for direct integration where API connectivity is required.- In collaboration Data Integrity team, ensure appropriate Fair Processing Notices and identifying potential offshore data issues.- Working closely with Member Experience team, deliver a smooth handover of new member, once onboarding and training has been completed, before handing over member to their designated Member Relationship Manager.- Maintaining updated records on all new member engagement and progress in securing membership via Cifas CRM system, ensuring it is kept updated, within a timely period.- Representing Cifas at exhibitions, conferences or promotional events, to grow awareness of Cifas and attract new members

London, England, United Kingdom

- Primary lead in processing personal and company Data Subject Access Requests and answering other personal data enquiries from end-to-end within agreed targets and in line with Cifas policy, whilst ensuring compliance with legislation.- Reviewed Identification Documents when verifying an individual before processing Data Subject Access Requests.- Point of guidance for colleagues within Business Services team in responding to individual’s emails, calls and queries, ensuring a positive consumer experience.- Collaborated with Data Integrity colleagues to ensure seamless consumer engagement and supported them with completing monthly Compliance Reviews ensuring the integrity and accuracy of the data is intact.- Supporting the Data Integrity team with making appropriate considered decisions on complaints received regarding cases filed on the national fraud and internal fraud databases, articulating the rationale for the decision back to the member and/or consumer.

London, England, United Kingdom

- Accountable in reviewing cases and matches on the national fraud and internal fraud databases to ensure the standard of proof has been met; matches are returned correctly from the respective delivery channel; and actioned appropriately to ensure that the quality of the data on the database remains to high standard. - Responsible for resolving consumer complaints consistently with the specific member, ensuring professional and values-based representation of Cifas.- Ownership for processing consumer Data Subject Access Requests from end-to-end within agreed targets and in line with Cifas policy, whilst ensuring compliance with legislation. - Made appropriate considered decisions on cases filed on the national fraud and internal fraud databases and complaints received, articulating the rationale for the decision back to the member or consumer.

London, United Kingdom

- Provide administrative support to teams in the Cifas office, especially within Compliance, Data Integrity and Cifas Learning.- Provide support and be the first point of contact for meeting room Audiovisual equipment - Troubleshooted issues to both external clients and the Cifas office when required.- Promote and market our meeting rooms whilst being the point of contact for meeting room booking requests.- Dealt with incoming calls and emails from Learners and Trainers, building sustainable relationships.- Maintained a strong rapport to ensure an excellent learning experience.- Uploaded data onto the CRM system and used CRM to verify members when there is post.- Developed an understanding of all aspects of Fraud Prevention within the company and the industry.

Harrow, United Kingdom

- Providing service and support to our customers over the phone in the contact centre.- Be a representative of the Metro Bank brand- Advising the customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, cheques, using our mobile app- Open and maintain customer accounts by recording account information.- Updating all of Metro's systems, making sure I have to attended to every detail and recorded all conversations with 100% accuracy.- Following the correct processes and providing the right information to make sure the customers are safe.- Living and breathing the bank's values, and being a great team player.- Contributed to team effort by accomplishing related results..- Resolve product or service problems by clarifying the customer's complaint identifying causes of the problems. - Manage large amounts of incoming calls.- Build sustainable relationships of trust through open and interactive communication with customers.- Provided support on CHAPS, Faster Payments, Direct Debits, Standing Orders and Cheque Processing.

London, United Kingdom

- Obtained an understanding on how macroeconomics and geopolitical events influence financial markets.- Traded fundamentally and technically intraday in real-time market conditions across asset classes using CQG.- Created weekly and intraday strategies on potential trades with targets using technical and fundamental analysis.- Experienced practically in buy-side by doing simulations on portfolio management and asset management.- Evaluated the correlation between different products, e.g. S&P 500 and Treasury Bonds.- First-hand experience on trading psychology when trading markets that are volatile and uncertain. - Received Level 5 Diploma in Trading & Financial Market Analysis accredited by LIBF.

Mill Hill

- Taught children aged 11-16 core subjects, after school hours and on the weekend.- Reviewed class material with students by discussing text, working solutions to problems and other assignments.- Researched and recommended prudent textbooks and learning materials- Worked with other tutors to create a syllabus for the students.- Communicate students' progress to students and parents in written progress reports, in person or by phone.

Bachelor Of Science - Bs, Economics And Business Finance, 2.1

Activities and Societies: Athletics, Economics & finance, Investment & Trading. I was Level 1 Course Representative for Finance.

Postgraduate Certifcate (Pgcert), Fraud And Financial Crime, Merit

Activities and Societies: Understanding Financial Crime Contemporary issues in Corporate Crime Integrity in Financial Services Crime.

Level 5 Diploma, Trading & Financial Market Analysis, Distinction

This diploma was obtained as part of the internship progamme with Amplify Trading

Education record

3 A-levels including Maths (B) 1 AS level

Education record

10 A*- C GCSEs including Maths (A*) and English language (C)