Check in patients for appointments, verify insurance, explain and acquire appropriate signed documents based on various patients requests and needs. Scan patient documents into medical record system in real time to avoid scanning build up along with faxes and medical records requests that cannot be processed electronically.Answer incoming phone calls, schedule appointments verify and explain insurance specificities along with patient and office involvement therein. Light cleaning and sanitizing. Effectively communicating patient needs with clinical staff. Processing medical records requests from phone calls along with those received electronically that need not be printed. Process medication requests from pharmacies as necessary depending on patient visit history, request context, and request origin. Document preparation and organization for following day. Opening and closing office. Process incoming and outgoing mail.Operating physical therapy office in alternating rotation. Maintaining accurate patient records in PT medical record system while also facilitating initial billing processes. Contact patient insurance to determine coverage details.Help clinical staff with ancillary duties when short staffed (room patients and help patients who require mobility assistance).

Recently graduated from VCU with a Bachelor of Interdisciplinary Studies degree in Media and Business, looking to start career.