Aaron Gooch Email & Phone Number

Detroit Metropolitan Area

Trained, mentored, and coached new hires to the organization in conjunction with Talent Development, Management, and Quality Assurance teams. Onboarded 4-10 new hires per month and was responsible for their performance results for their first 120 days. Developed and refined process changes and communicated these changes to a department of 80 team members. Heavy focus on coaching and developing empathetic communication and excellent customer service skills in new hires. Developed and instructed weekly breakout sessions for new hires to better understand organization policies and processes. Created job aids, online resources, and training materials for new hires.

Berkley, Mi

Responsible for hiring & training staff, executing all functions of running a retail business, and maintaining extensive product knowledge.

Royal Oak, Mi

Assisted customers via phone, email correspondence, and face-to-face interactions with selecting books and products appropriate to their specific needs.Daily shop management responsibilities outside of exceptional customer service included internet and mail orders, institutional purchase orders, cash handling, sales paperwork, light housekeeping, inventory organization, and merchandising.Traveled as a store representative to psychological and child welfare conferences across the state and nation to conduct onsite book sales and to carry out other responsibilities, such as pre-conference organizing and preparation, packing/unpacking in-store and set-up/tear-down of store booth.

Traverse City, Mi

Purchased an unsuccessful record store from an acquaintance, rebranded and remodeled, and turned the store into a prosperous community pillar. Handled all day-to-day responsibilities of running a retail business including customer service, marketing, brand management, bookkeeping, cash management, staff scheduling/training, budgeting, merchandising, and inventory control. Maintained an online selling presence via eBay stores and utilized social media with excellent results.Emphasized personalized, proactive customer service, specifically in recommending products based on particular interests and previous sales.Designed and arranged store layout and décor with an eye toward creative merchandising and customer accessibility.Managed all inventory and supply procurement utilizing a variety of wholesale distributors. Adjusted inventory needs to reflect customer interest while also promoting products reflecting my personal passions.Negotiated purchases of private record and CD collections from appointment and walk-in clients in order to ensure the most worthwhile gain.Organized and promoted events including yearly Record Store Day and in-store musical performances

Traverse City, Mi

Organized and promoted all-ages concerts featuring local and national touring bands and utilizing a variety of local venues. Handled all stages of event planning and execution, including booking bands, event promotion, stage management, and accounting.