Aaron Grant work email
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Aaron Grant personal email
Confident and professional with an enthusiasm for technology with over five years of experience in IT as (MDM admin, desktop engineer, field services technician, website designer, etc). Knowledgeable and skilled in JAMF MDM, management of Mac, Windows and Linux Operating Systems, troubleshooting of local and wide area networks, hardware and system configuration. Excellent client relationship abilities, creative, resourceful, flexible, able to adapt to changing priorities and enlist the support of team members in aligning with project and organizational objectives. General Skills:• Ability to relate effectively with all organizational levels, team members and build relationships, trust and inspire.• Effective interpersonal and communication skills, able to convey and synthesize complex technical instructions to different clients and ensure efficient resolution of problems. • Excellent experience of people facing, customer advisory role, time management and effective workload timeline, planning, status update and prioritization.• Good knowledge of JAMF MDM (on-prem) management and adherence to PCI guidelines.• Provide Root Cause Analysis (RCA) using different troubleshooting techniques and tools (debug, remote, asset management, re-configuration, re-imaging, etc) for macOS, Ubuntu and Windows.• Read and understand languages such as shell scripting (bash), java script, HTML & CSS.• Familiar with Windows server manager (GUI) environments. Use AD to administer, create, configure, maintain and delete users‚ accounts, groups, etc. • Can demonstrate knowledge of protocols (TCP/IP, DNS, DHCP, etc) and understand unRAID functionalities, (dockers, virtualization and system consolidation).Qualifications & Certifications:• JAMF admin – 300 level – Certified: 03/2020• Microsoft Certified Solutions Associate (MCSA) – Certified: 01/2015• Proficiency with JAMF console (creating policies, configuration profiles, script integration, etc).• Good knowledge of JAMF tool (JAMF remote, JAMF admin, packaging with composer).• Ability to multi-task, work independently and take full ownership of responsibilities.• Basic understanding of MySQL and Apache Tomcat.• Proficiency with Windows Operating System and Imaging.• Understanding of Shell scripting (bash) and basic knowledge of PowerShell.
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Senior EngineerAmerican AirlinesTexas, United States -
Vice PresidentGoldman Sachs Jun 2022 - PresentNew York, New York, UsIdentify, execute, and document solutions in line with the product roadmap. Manage macOS/Windows and application environments including managing policies and configuration profiles, installation and packaging, and deploying products and security patching. In addition to technical solutions design, articulate and explain these concepts to various stakeholders and train other team members as required.Project Engineering Work: • Responsible for projects and tasks to accomplish the work. • Manage expectations of deliverables with product management. • Collaborate within the team and with key stakeholders outside of engineering on the design and testing of solutions. • Work across various engineering teams to engineer and deploy a solution. • Document processes and designs in conjunction with the product manager and engineering manager.Training and Mentoring: • Train and mentor team on product expertise. • Product SME. -
Manager At GrantnetGrantnet Llc Oct 2016 - PresentLead teams and individuals, projects and perform function that involves a variety of tasks. Accurately describing the responsibilities to let those who work in other positions know what’s expected of them. -
Senior EngineerAmerican Airlines Jan 2019 - May 2022Dallas-Fort Worth, Texas, UsMacintosh: Responsible for all Mac endpoints at American. Recommend specifications for ordering and provide staging, deployment and management for the entire lifecycle of the endpoint. Manage JAMF servers on-prem including maintenance and license renewal. Principal duties and responsibilities included:- Maintain and manage stability of the JAMF Servers for both Lab and prod environments.• Upgrade JAMF Pro twice a year.• Engage different business units such as the DB team for (MySQL, Distro Point, Patches, OS upgrade, etc.).• Work with Enterprise Security and PCI to make sure endpoints are in compliance. - Management of Mac endpoints.• Automation, Security, patches, software push, policies, profiles, maintaining self-services, composing & uploading packages, macOS upgrades, etc.- Break/Fix• Work directly with Field Services or End-users depending on the severity of the problem. Windows: Responsible for all aspects of Microsoft stack-based Infrastructure Services and Desktop hardware. This includes research, design, test, and deploy technologies being researched by the desktop organization at American Airlines. Majority of the focus is on Desktop hardware and peripherals that will be utilized to streamline the desktop infrastructure. Principal duties and responsibilities included:- Performs lifecycle management for operating systems and applications using the Microsoft System Center suite of products (maintain hotfixes, service packs, software deployments).- Researches, designs, deploys, and tests Desktop hardware and Windows operating systems.- Installs, upgrades, and supports the enterprise desktop image.- Creates, updates, test, and deploys software packages.- Troubleshoots issues related to the desktop imaging process or methodology.- Responds to the needs and questions of users concerning access of resources on the network.- Performs as tier three\four level support engineer to troubleshoot and resolve complex enterprise level issues.
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Sr. Technician, Desktop ServicesAmerican Airlines Mar 2015 - Jan 2019Dallas-Fort Worth, Texas, UsUnder the direction of the Desktop Services Manager, assist in the planning and coordination of the activities assigned to the Desktop Support Department within Information Technology. Oversea and provide direction to other technicians. Lead the day-to-day support operations of desktop and applications for end-users and department within an airport or campus infrastructure. Take ownership of and resolve escalated issue with PC hardware, network printers, Microsoft operating system and application. Principal duties and responsibilities included:- Oversee activities of Desk top/Field support technicians to resolve customer issues. - Resolve or escalate issues to the appropriate Information Technology personnel, as needed.- Provided direction and oversee subordinates. - Ensure team members are performing all duties and completing projects efficiently and effectively.- Help evaluate new technologies, methodologies and Desktop Support trends to ensure American Airlines’ computing infrastructure meets current and future needs.- Consult with customers and desktop technicians regarding end-user computing and desktop-based LAN/WAN & system.- Act as technical owner responsible for end-to-end problem ownership, resolution and communication with employees.- Lead, train and mentor Desktop Technicians. Provided technical support, direction, and leadership to team members.- Contribute to the planning and deployment of Desktop-related projects.- Serve as liaison with fellow AAIT support department.- Document user and procedural processes; help develop support standards for campus-wide use of desktop services; recommend campus-wide policies regarding desktop hardware and software.- Monitor and maintain integrity of established American Airlines Technology security policies, practices and procedures.
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Lan Technician (Assoc. Desktop Services)American Airlines Mar 2015 - Nov 2015Dallas-Fort Worth, Texas, UsAssist employees regarding all facets of end-user computing, including software/hardware installs/upgrades and overall maintenance of PC desktop/laptop systems and peripherals. Principal duties and responsibilities included:- Configure, install, monitor and maintain IT users' desktop software and hardware; support mobile workforce.- Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.- Act as technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.- Resolve and close tickets/work orders supporting end-user desktops and peripherals.- Respond to customer support issues escalated from the Helpdesk.- Contribute to desktop projects (global installs/upgrades) as a project team member.- Remotely diagnose and resolve requests utilizing remote tools.- Troubleshoot and collaborate with other departments to assist with infrastructure related issues.- Document customer interactions in incident management system including asset management.- Recover data from hard disk drives and/or perform data migration.- Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops. Install and configure local and network-based printers.- Perform preventative maintenance.- Work various shifts, holidays, on-call and travel as required.- Follow management guidance, adhering to IT policy and procedure.
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Computer AssociateFry'S Electronics Nov 2014 - Feb 2015Responsible for customer service delivery through face-to-face interaction, computer sales, investigate technical issues and offer the best solutions possible. -
Webmaster/SupportMarcoshnet Feb 2014 - Sep 2014Pavia, Lombardia, It- Installed, upgraded, monitored and maintained Windows client, configured hardware, applications, network connectivity, access to resource, remote access and mobility and system and data recovery.- Configured and set up workstations, staff accounts, added systems to the network/domain, working knowledge of both Mac and Windows, system hardware parts replacement and general network & system support.- Troubleshoot complex issues with the use of program by remotely connecting to users’ computers, technical support via telephone, email, chat and communicated user challenges and software updates across multiple teams.- Provided technical support to clients, devices, resources. Identified & debugged hardware & software.- Provided guidance to other team members on IT support and web design (html 5 & css 3) issues. -
Customer Advisor On It ProductsDixons Retail Jan 2011 - Feb 2014- Worked in a team-lead position where I managed colleagues and running of IT retail business operations in the computing unit. Provides B2B solutions.- Responsible for Customer service delivery through face-to-face interaction, telephone conversation or e-mail to investigated technical problems and offer solutions when necessary.- Provided advise on post-sales services to include Network setup, 24/7 help and advice; assisted with software installation, PC setup and repairs at the service desk. - Supervised the computing and Apple section and assisted with repairs. - Identified customer needs and liaises with customers in all areas of IT.- Worked with higher price goods and provided highly personalized approach by giving detailed IT information on products.- Good knowledge of Eclipse & Maginus‚ business software for processing transactions and other relevant tasks.
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Technology: Printed Results Distribution (Prd) VolunteerLondon 2012 Olympics And Paralympics Aug 2012 - Sep 2012• Copied and delivered results reports to clients through the use of the Ex Press system • Hand-delivered paper results reports to clients within defined timeframes.• Assisted the PRD Team Leader in organizing the PRD room for the day’s operations and provided advice on any customer requests or problems.• Monitored usage of printing consumables to include inks, toners and paper; reordered stock as required.
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Information Technology OfficerContact Solutions Limited (Consol) Jun 2009 - Aug 2010- Setup call centres for clients ranging from 5 to 25 seats integrated using IP telephone such as AltiGen, Sage and Microsoft CRM installation and maintenance (for data capturing and queries purposes).- Supported company’s website using CMS (Content Management System). Outlined security strategies to safeguard network, company and client data from malicious and intrusion. - Frontline IT Office: supported over 50 employees and clients ensuring successful resolution of IT queries.- Planned LANs, PC build up, cabling, hardware and software installations. Configured, verified, and performed basic router operations trouble shooting. Planned, monitored, coordinated and executed various technical site survey sessions. - Performed hardware installation of communication equipment (VoIP Systems, Switches, routers). Represented the company in meetings regarding network planning and implementation.
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Apple Sales Customer AdviserPc Outlet Oct 2007 - Jun 2009- Oversee sales, repairs and maintenance of all Apple products.- Installed Macintosh Operating System and other bundle software for apple computers and major trouble-shooting of all apple computers.- Supervised Speakers sales because it was a sublet to the Apple Department.- Report to head of Procurement weekly on stock analysis and to the Manager on duty monthly on products sales during this period. - Filed regular reports on products shortage and advice on products requisition. -
Network SupportImperial Telecoms Ltd May 2006 - Oct 2007- Planned Local Area Network and built PCs; performed cabling, hardware and software installations. Supported over 20 staff with IT issues to include Systems and network, including procedural documentation and roll out of new applications.- installation and configuration of computer hardware, operating systems and applications; monitoring and maintenance of computer systems and networks, and train of staff/clients through a series of actions or new applications.
Aaron Grant Skills
Aaron Grant Education Details
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University Of WestminsterComputer Networks -
University Of Nigeria, NsukkaElectronics Engineering
Frequently Asked Questions about Aaron Grant
What company does Aaron Grant work for?
Aaron Grant works for American Airlines
What is Aaron Grant's role at the current company?
Aaron Grant's current role is Senior Engineer.
What is Aaron Grant's email address?
Aaron Grant's email address is aa****@****o.co.uk
What schools did Aaron Grant attend?
Aaron Grant attended University Of Westminster, University Of Nigeria, Nsukka.
What are some of Aaron Grant's interests?
Aaron Grant has interest in Health, Education, Environment, Science And Technology, Human Rights, Technology Tv Programmes, Football And Basketball, It Training, Social Interest, Poverty Alleviation.
What skills is Aaron Grant known for?
Aaron Grant has skills like Website Design And Development, Web Content Management, Html 5, Xhtml, Css3, Javascript, Jquery, Software Installation, Adobe Dreamweaver, Adobe Photoshop, Adobe Fireworks, Adobe Illustrator.
Who are Aaron Grant's colleagues?
Aaron Grant's colleagues are Karla Sandefer, Omar Jorge, Wenster Dourado, Diogo Torres Souza Goncalves, Otto Ellerbrock, Augustin Bieto Makila, Jose Vega Aa.
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