Aaron W. Email & Phone Number

Washington, Dc, Us

Hanover, Md, Us

Maintained accurate record of IT asset lifecycle for efficient management, deployment, maintenance, and disposal resulting in up-to-date assets in circulation and efficient troubleshootingAssisted with account creation, password resets, and access permissions for various applications Purchased hardware and software and deployed in accordance with IT acceptable use policy, reducing unauthorized devices or software within environment and minimizing security incident exposure Provided comprehensive IT training to end users, reducing support requests and increasing overall productivityTroubleshooted user incident ticket submission to maintain efficient SLA expectations and end user satisfaction Configured conference rooms to ensure all equipment and technology were ready for seamless presentations, video conferencing, and meetingsContributed to the development and maintenance of the IT knowledge base, providing self-help guides and resources for end-usersAssisted with implementation of risk management process and documented risk, assessed impact, likelihood, current controls, imposed mitigation strategies, and shared with relevant stakeholders

United States, Us

Glendale, Ca, Us

Maintained daily operations by resolving customer and technical issues, and promoted monthly sales, resulting in being awarded “Property Manager of the Month”Delivered exceptional customer service by actively engaging with customers while maintaining professionalism, resulting in a 4.8/5.0 customer service rating on GoogleConducted 200+ collection calls for numerous properties in delinquent tenant management efforts to promote district performance, resulting in decreasing monthly delinquency reports below 1%.

Managed reception and distribution of fuel, and maintained accurate inventory resulting in reduced waste and log of all transactions for record retentionLed team-building exercises resulting in increased communication and connections between staff and managers to deal with stressful events, mental health, and other concerns to help reduce rates of suicide

Matthews, North Carolina, Us

Managed point of sale systems and till audits, satisfied customer service requests, and facilitated implementation of online processes, resulting in an increase of efficiency in online order procurement rateDelivered exceptional customer service by engaging with customers to create a pleasurable consumer experience; awarded “Employee of the Month”