Aaron H. Email & Phone Number

Swindon, England, United Kingdom

Leading the creation and implementation of a new Project Management Office (PMO) department. My key responsibilities include:• PMO Establishment: Developing the PMO's strategic framework, defining objectives, and setting up essential processes and methodologies.• Governance and Compliance: Instituting governance structures to ensure consistent project management practices and regulatory compliance.• Team Leadership: Building and mentoring a skilled PMO team, fostering a culture of collaboration and excellence.• Stakeholder Engagement: Working closely with executives and project teams to align PMO initiatives with business goals.• Performance Monitoring: Implementing tools for tracking and reporting project performance, enhancing transparency and decision-making.• Risk Management: Creating risk management frameworks to identify and mitigate project risks effectively.Objectives are driving project success, improving efficiency, and ensuring high standards of project delivery across the company.

London & Birmingham, Uk

• Leading the delivery of strategic projects and programmes across all areas of the business• Ensuring that deadlines and budgets are achieved• Managing the duties of the projects and continuous improvement team• Overseeing and managing c.18 Project Managers on various projects as part of wider business programmes• Collaborating with clients, specialists, consultants and key stakeholders to determine the project scope• Producing project plans, exception and contingency plans and reports• Identifying and mitigating emerging or existing risks to delivery• Leading innovation and continuous improvement activities across each area of the business• Training staff in change and continuous improvement techniques• Controlling the project costs• Initiating strategies and programmes to optimise cost and process efficiencies• Improving the customer experience• Leading change management initiatives• Facilitating PMO meetings with senior executives and stakeholders• Working closely with the Executive Team• Lead Innovation & Improvement boards• Enhancing market competitiveness• Achieving commercial growth• Reviewing all processes and procedures to ensure they complied with ISO obligations• Part of the team that led the strategy and proposal that secured the Metropolitan Police Fleet Services contract• Managed the transition of resources and property for the Metropolitan Police Fleet Services• Created and embedded robust PMO standards, processes and templates• Introduced Lean and Six Sigma methodologies into all service functions• Improved the new joiner induction procedures and customer service delivery processes• Enhanced customer and employee satisfaction

Hastings & Wimbledon, Uk

• Managing the daily operations of the garage• Leading the duties of the employees• Mentoring and coaching the staff• Improving performance and productivity• Ensuring customers received excellent and efficient services• Identifying opportunities to enhance the business profile and achieve commercial growth• Responsible for the P&L• Increased team productivity• Enhanced the financial productivity targets• Achieved an EBITDA increase following a period of losses

Hastings, England, United Kingdom

• Accountable for the P&L• Measuring the performance and success of the garage• Managing the ATF• Remaining aware of all regulatory obligations• Ensuring of complete compliance• Training and developing the staff• Embedding a strong working ethos of customer service excellence• Enhanced team productivity through dedicated coaching• Increased financial productivity• Secured a retained work rate• Consistently returned a monthly EBITDA profit

Hastings, England, United Kingdom

• Leading the aftersales functions and team duties• Performing quality control assessments• Conducting the recruitment process• Training and developing the employees• Monitoring the budget adherence• Submitting monthly budget reports • Remaining self-educated in the processes and procedures of all departments• Responsible for the warranty and claims administration• Establishing strong and loyal customer relationships• Identifying means to increase revenues and retain custom• Responding to customer enquiries• Investigating and resolving customers issues and complaints• Introduced a successful customer satisfaction programme• Exceeded the monthly satisfaction targets• Implemented efficient workshop booking systems• Created a daily target tracker which engaged and motivated the team

Hastings, England, United Kingdom

• Managing the daily operations of the Toyota and Hyundai service department• Providing support to numerous departments• Processing customer invoices and payments• Responsible for handling large amounts of cash• Performing the daily banking procedures• Creating excellent customer relationships• Securing repeat business• Initiating means to increase revenue streams• Supporting customers with their enquiries and issues• Scheduling customers bookings• Monitoring and replenishing the parts stock levels• Achieving sales and service targets• Vital contributor in being placed in the top ten national dealerships• Enhanced customer satisfaction levels