With over four years of dedicated experience in Project Management, I have successfully navigated the complexities of leading high-profile projects from inception through completion. My career has been marked by a commitment to enhancing processes and procedures, which has not only improved revenue streams but also significantly elevated customer satisfaction.Currently serving as a Project Manager at TM Group, I am leading the implementation and running of a new Project Management Office (PMO), where I develop strategic frameworks, define objectives, and implement governance structures to ensure project excellence. My role involves overseeing and mentoring a skilled team and introducing Lean and Six Sigma methodologies to optimise performance and transparency.Previously, as Projects and Continuous Improvement Manager at Rivus, I managed strategic projects and programmes, overseeing and managing 18 Project Managers, contributed to securing a £400 million contract with the Metropolitan Police Fleet Services, and led the transition of resources and property. My focus on process optimisation and cost efficiency drove notable improvements in customer and employee satisfaction.Starting my career in various roles such as Aftersales Advisor and Garage Manager, I developed a strong foundation in operations, financial management, and team leadership. These experiences honed my skills in driving productivity and achieving financial targets, culminating in significant achievements such as a 115% increase in EBITDA and a 29% boost in team productivity.Looking ahead, I am eager to continue leveraging my expertise in project and programme management to drive organisational success and innovation. My goal is to embrace new challenges that will allow me to further refine my skills, contribute to strategic growth, and lead teams to achieve their highest potential.
