Aaron James Email & Phone Number

Knoxville, Tn, Us

Mooresville, Nc, Us

• Leading a team of 16 to ensure strong customer service, operational efficiency, and a safe environment.• Manage training, scheduling, project management, inventory accuracy, and budget control to enhance overall staff and customer experience.• Collaborate with store leadership and departments to drive performance and development plans.

Mooresville, Nc, Us

Deliver exceptional customer service while ensuring operational efficiency and maintaining a safe and organized store environment. Responsible for maintaining stock levels, inventory accuracy and following merchandising planogram to ensure a successful customer experience. ∙ Certified to operate five pieces of power equipment.

Responsible for maintaining a positive relationship with account contact and to ensure all aspects of the contract are being satisfied according to the services calendar by doing regularly scheduled site inspections.∙ Since second week in position, brought in at least three requests per week for additional work.

Houston, Texas, Us

Supervised and participated with a remote team that created, delivered, and customized online and instructor-led learning content for a suite of software applications in the healthcare industry. Worked with leadership, sales, development and marketing to determine product strategy, enhancements and roadmaps to deliver quality products to customers. Increased user base of our in-house “university” by over 2000, almost doubling the size. Provided training on learning management system to customers, internal support staff, product owners and software developers. Identified knowledge gaps for both customers and internal staff to adjust training curricula as necessary to provide more useful and timely content.

Woburn, Ma, Us

Supervised and participated with a team who created, delivered, and customized online and instructor-led learning content for a suite of software applications in the healthcare industry. Worked with leadership, sales, development and marketing to determine product strategy, enhancements and roadmaps to delivery quality products to customers. This team transitioned to remote in October of 2018. Expanded E-learning and instructor-led content of NetLearning Management System by over 50%. Added three new curricula to the “university” to cover training of additional products. President’s Award recipient for multi-team work integrating new products into the portfolio.

Woburn, Ma, Us

Led a team of Support Specialists who provided problem resolution, troubleshooting and general technical support for customers in the healthcare industry. Worked with development and product to share customer requests and complaints to improve products. Ensure support queue stays at a controllable level and that response time is a short as possible. Improved processes to expedite customer resolution time to less than two business days on average.  Adjusted Help Desk hours and schedules to accommodate more clients.

Woburn, Ma, Us

NetLearning was acquired by HealthcareSource.Worked with new customers to implement learning management software, created, delivered, and customized online and instructor-led content; provided tech support, and ongoing training for existing customers. Created and maintained client facing training documentation using Softchalk, Camtasia, Captivate and other authoring tools. Assisted in training internal staff.

Provided software training and best practice advice to clients. Created and maintained client facing training documentation. Assisted in training internal staff.

Bs, Forestry - Wildlands Recreation

Prep School