Providing achievable solutions to build a high end portfolio in property investments, as we believe in building relationships for a lifetime.

1. Implement attributes and targets in the Customer Care Performance Management.2. Implement and manage the service balance Scorecard and ensure communication of generated results to users.3. Provide counseling, sessions and recommend training to staff with service deficiencies.4. Convert collected data and generate results, a grade for each staff.5. Set achievable service targets for staff and monitor the development.6. Cross check the generated results (level of… Show more 1. Implement attributes and targets in the Customer Care Performance Management.2. Implement and manage the service balance Scorecard and ensure communication of generated results to users.3. Provide counseling, sessions and recommend training to staff with service deficiencies.4. Convert collected data and generate results, a grade for each staff.5. Set achievable service targets for staff and monitor the development.6. Cross check the generated results (level of service/product knowledge…) and update competitor records.7. Implement the complaints management approach in accordance with the new service culture.8. Conduct quality focus groups to determine the customer needs and expectations from a satisfaction perspective.9. Generate and develop a Customer Satisfaction Index from these needs and measure performance against the index.10. Implement and manage the “Staff Suggestion Program”. Show less

•Receiving inbound calls and emails; providing constant support to the customer issues depending on the nature of the request or complaint.•Managing Complaints and Date Time Commitment within the Service Level Agreement.•Providing online resolution to customer issues that can be resolved with the help of the system and coordination.•Dealing with walk in clients for all CSC or operational matters.•Training new comers for hand’s on to the system and telephone etiquettes.•… Show more •Receiving inbound calls and emails; providing constant support to the customer issues depending on the nature of the request or complaint.•Managing Complaints and Date Time Commitment within the Service Level Agreement.•Providing online resolution to customer issues that can be resolved with the help of the system and coordination.•Dealing with walk in clients for all CSC or operational matters.•Training new comers for hand’s on to the system and telephone etiquettes.• handling cooperate customers escalations.• Assisting SME and COOPERATE companies with WPS salary transfers and all other types of transaction on smartBusiness.• Resolving all IT issues regarding to smartBusiness.• Follow ups with branches and Relationship Managers regarding all sort of customers issues and escalations.• Providing suggestions and solutions at a business prospective to increase the service level for SME and COOPERATE company customers. Show less

Receiving inbound calls and emails; providing constant support to the customer issues depending on the nature of the request or complaint.•Managing Complaints and Date Time Commitment within the Service Level Agreement.•Providing online resolution to customer issues that can be resolved with the help of the system and coordination.•Dealing with walk in clients for all CSC or operational matters.•Training new comers for hand’s on to the system and telephone etiquettes.•… Show more Receiving inbound calls and emails; providing constant support to the customer issues depending on the nature of the request or complaint.•Managing Complaints and Date Time Commitment within the Service Level Agreement.•Providing online resolution to customer issues that can be resolved with the help of the system and coordination.•Dealing with walk in clients for all CSC or operational matters.•Training new comers for hand’s on to the system and telephone etiquettes.• handling cooperate customers escalations.• Assisting SME and COOPERATE companies with WPS salary transfers and all other types of transaction on smartBusiness.• Resolving all IT issues regarding to smartBusiness.• Follow ups with branches and Relationship Managers regarding all sort of customers issues and escalations.• Providing suggestions and solutions at a business prospective to increase the service level for SME and COOPERATE company customers. Show less

Handling general inquiry of customers regarding transport.•Planning journey for customers through bus or metro in Dubai and to other Emirates in automated Software (Wojhati). •Checking customer fines and payment and doing online transaction.•Making water taxi & water ferry booking for customers.•Maintaining Management Information System for customer details in automated software (Microsoft dynamics CRM).•Registering complaints and lost & found reports for customers.

Provide professional customer service. •Generate correspondence and client billing. •Handle shipping requests. •Manage multiple tasks of a busy office. •Plan and communicate to all departments the expressed need of the customer. •Attending inbound and outbound calls of valued customers.•Building valued guest relationships with the customers and providing information when and if required.•Directing & forwarding calls to concerned departments.•Professionally… Show more Provide professional customer service. •Generate correspondence and client billing. •Handle shipping requests. •Manage multiple tasks of a busy office. •Plan and communicate to all departments the expressed need of the customer. •Attending inbound and outbound calls of valued customers.•Building valued guest relationships with the customers and providing information when and if required.•Directing & forwarding calls to concerned departments.•Professionally attending to customer query and resolving issues. Ensuring timely wakeup calls upon guest request.; Invigilating for GCE/ACCA Examination Sessions conducted by British Council based on examinational period throughout the year, keeping count on the number of copies distributed and received. Show less

Providing operational support & information to the US Senior Citizens.•Facilitating customers with health insurance & medical options.•Maintaining Management Information System for customer details in automated software (Strata Soft).•conduct sales calls, prospecting and meet all quotas to ensure that the quarterly and annual goals are met

•Receiving elite guests at Karachi International Airport to meet and assist guests for Sheraton Hotel & Towers.•Keeping coordination with the hotel managers and Directors on emails and calls regarding VIP arrivals and departures.•Assigning responsibilities to the protocol staff. •Ensure proper pick-ups and maintain relationships with clients.•Supervising and making Duty Rosters for the Protocol Staff.

 Provide professional customer service.  Generate correspondence and client billing.  Handle shipping requests.  Manage multiple tasks of a busy office.  Plan and communicate to all departments the expressed need of the customer.  Attending inbound and outbound calls of valued customers. Building valued guest relationships with the customers and providing information when and if required. Directing & forwarding calls to concerned… Show more  Provide professional customer service.  Generate correspondence and client billing.  Handle shipping requests.  Manage multiple tasks of a busy office.  Plan and communicate to all departments the expressed need of the customer.  Attending inbound and outbound calls of valued customers. Building valued guest relationships with the customers and providing information when and if required. Directing & forwarding calls to concerned departments. Professionally attending to customer query and resolving issues. Ensuring timely wakeup calls upon guest request. Show less