Aaron Hampton Email & Phone Number

Minneapolis, MN, US

Charlotte, NC, US

Business Relationship Manager for Employee Experience Technology team:- An evangelist for key directives/decisions- A champion for the business- A facilitator of responsible change socialization- An optimizer of user adoption

• Manage day to day client relationship and IT related projects
• Act as the trusted liaison between key business stakeholders, vendors and support teams
• Identify revenue growth areas with existing customer base and new business opportunities
• Primary escalation point for all IT related issues
• Translate business needs into technology solutions
• Survey clients to measure the level of satisfaction with IT services

Jaguariuna, SP, BR

• Business development and delivery of IT services for Louis Vuitton North America
• Managed client relationship both from a technical and new opportunity perspective
• Expanded and negotiated new service/support contract globally (Mexico, Brazil)
• Daily management of SLAs per the service agreement
• Managed day to day relationship and acted as trusted advisor for client company
• Established and maintained working relationships with various internal Stefanini entities to create consistent process across client portfolio

• Member of the ServiceNow project implementation team.
• Implemented new ServiceNow Incident, Change, Problem, Service Catalog, Knowledgebase, CMDB modules for over 1200 users in NYC, Shanghai, and Abu Dhabi.
• Trained 1200+ users on new ServiceNow systems in the US, Shanghai, and Abu Dhabi.
• Managed the integration, cross-technical and multi-team coordination required to deliver technical services to the NYU IT community.
• Interfaced and communicated with key NYU service owners, department leads, and senior managers to ensure project milestones/requirements are achieved.
• Provided management with information and recommendations for service or process improvement throughout the IT Service Management process.

Mumbai, Maharashtra, IN

• Responsible for the management and provisioning of first and second tier infrastructure operations support services for Nielsen NYC office.
• Lead and managed multiple infrastructure related projects.
• Communicated with key project personnel to ensure that projects were delivered on time, on budget, and with high quality deliverables.
• Acted as the liaison between key business stakeholders, external vendors and support teams for infrastructure issues/projects.
• Served as a point of escalation for areas of client dissatisfaction.
• Translated business strategies into business technology proposals and solutions.

New York, NY, US

• Lead account relationship for Nielsen headquarters, including corporate functions,ten Nielsen subsidiaries, and three joint ventures.
• Identified business unit requirements and drove technical solutions to meet bothcorporate and business initiatives.
• Acted as liaison between external vendors and subsidiaries to drive solutions tobusiness initiatives.
• Worked with functional and technical management teams to translate businessneeds into projections for technology services.
• Facilitated cost/benefit analysis and prioritization of projects.
• Worked with regional account managers to identify potential linkages with otherbusiness initiatives across the enterprise.

New York, NY, US

• Managed desktop support and help desk services for main corporate office.
• Managed team of 17 desktop engineers, 3 help desk representatives and supportcalls for 1,800 users.
• Interface for IT support for finance, e-Commerce, print production, sales andmarketing, and executive management groups – acted as relationship manager forall IT services.
• Managed technical evaluation of hardware/software platforms.
• Staff evaluations.
• Participated in strategic projects that arise, including acquisitions, divestitures andnew business initiatives.

US

• Assisted primary management of desktop support and help desk.
• Responsibilities included project management, hardware and softwaremaintenance.
• Ensured proper staffing of the help desk by cross training and dynamicallyrearranging schedules as required.
• Troubleshot Macs, PC Computers and HP Printers in a publishing environment.
• Supported Novell, NT and Appleshare IP Servers.