• Develop and maintain a high-quality network of independent appraisers across my region who share our values on quality and service level delivery • Oversee recruitment, onboarding, and panel management of the independent appraiser network in your region to ensure adequate coverage • Determine and execute strategies to ensure appraiser effectiveness in quality, performance, timeliness, and active communication • Optimize the use of technology to effectively manage the appraisal process and offer continued training opportunities for appraisers on our processes and procedures • Properly resolve appraiser complaints and escalations to meet the expectations of all parties involved • Communicate with internal client-facing departments to ensure clients have a high level of satisfaction while maintaining an optimal P&L for the organization • Ensure transactions are completed in compliance with Federal and Provincial Regulations as well as CUSPAP Provisions• Position is Remote/Hybrid to accommodate our clients’ standard business hours 8am-5pm Eastern Standard Time (EST) as well as periodic Saturdays

• Develop and maintain a high-quality network of independent appraisers across my region who share our values on quality and service level delivery • Oversee recruitment, onboarding, and panel management of the independent appraiser network in your region to ensure adequate coverage • Determine and execute strategies to ensure appraiser effectiveness in quality, performance, timeliness, and active communication • Optimize the use of technology to effectively manage the appraisal process and offer continued training opportunities for appraisers on our processes and procedures • Properly resolve appraiser complaints and escalations to meet the expectations of all parties involved • Communicate with internal client-facing departments to ensure clients have a high level of satisfaction while maintaining an optimal P&L for the organization • Ensure transactions are completed in compliance with Federal and Provincial Regulations as well as CUSPAP Provisions• Position is Remote/Hybrid to accommodate our clients’ standard business hours 8am-5pm Eastern Standard Time (EST) as well as periodic Saturdays

* Work with other staff to resolve customer issues, track bugs and technical based problems.* Provide feedback to the other members of the team regarding product integrity and customers desires.* Monitor assigned client SLAs while engaging team members and required internal departments to ensure appraisal service levels are met.* Liaise with the Appraisal Management team to resolve issues with client SLA adherence, client escalations and appraiser coverage issues.* Proactively monitor day to day transactions to ensure critical delivery milestones are achieved during the appraisal procurement lifecycle.* Ensure consistent and thorough client communication and messaging is delivered via email, phone and/or through Solidifi’s transaction management platform.* Assist team with client deployments including client training, documentation, lender, appraiser panel set up, user set up and lender configurations.* Maintain lender appraiser panels including any approved or exclusionary lists through direct collaboration with the Appraisal Management team.* Proactively suggest changes to clients for improving the customer experience and appraiser performance, in alignment with Solidifi’s account management strategy and corporate goals.* Work in collaboration with my team, technology and service management on recommended enhancements to the service offering to increase client margin and satisfaction while delivering a high quality appraisal report and world class customer experience.* During Solidifi’s technology releases assist with regression testing as required;* Deliver appraiser performance and SLA reporting to your client portfolio on a daily/weekly/monthly/quarterly basis.* Deal with client escalations and follow through to resolution using my strong negotiation skills.* Provide mentoring, training, guidance, and support for account management team.

• Daily interaction with company clients (banks and mortgage companies) and external business partners.• Ensure client services levels are achieved with timely execution of daily work.• Work with internal partners and management to avert issues and provide resolution.• Proactively monitor day to day appraisal orders via email, phone and/or through our transaction management platform to ensure milestones are achieved during the appraisal procurement lifecycle.• Ensure consistent and thorough client communication and messaging is delivered.• Assist team with client deployments including client training, documentation, and new user/lender set-up.• Assist in testing and facilitation of technology upgrades with internal technology partners.• Support the development and growth of client relationships through strategic plan execution with individual lenders, supported by management.• Leadership and proactivity to ensure issue escalation and resolution in a timely manner.

• Assisted in the maintenance of database for candidates & clients• Extensive interviewing behavioral, Telephone and various other techniques • Provided High volume recruitment for the Manufacturing industry• Performed extensive checks on all work environments using HRSDC guidelines• Responsible for Advertising and marketing via Newspapers and the Internet• Conducted Interviewing and testing all applicants• Implemented recruitment and sales procedures• Developed and establish new clients using Cold calling and other sales techniques• Administered and Issued WHMIS to qualified applicants (Following Canadian WHMIS Standards) • Maintained and serviced all major branch accounts

• Assisting in launching new video resume company• Conduct Recruitment, International recruitment & Business development • Provide internal recruitment for 3 partnered affiliate companies• Representation at career fairs and employment functions• Responsible for advertising and marketing via Newspaper, Television & Internet• Working very closely with immigration Law firms• Placing Engineers, Welders, Drivers and other technical professionals to companies across Canada • Administering a wide range of recruitment tools • Offer customers with a full cycle of recruitment solutions• Extensive recruitment for Engineers and Technical & skilled trades’ professionals • Assisting in creating, recruiting & started up all other divisions (Engineering, Drivers & Construction)• Providing client Management and client support for all international clients and all fortune 100-500 companies

• Provided High volume recruitment for Manufacturing / Skilled Trades / Technical professionals and Drivers• Performed extensive checks on all work environments using HRSDC guidelines• Responsible for Advertising and marketing via Newspapers and the Internet• Conducted Interviewing and testing all applicants• Implemented recruitment and sales procedures• Developed and establish new clients using Cold calling and other sales techniques• Administered and Issued WHMIS to qualified applicants (Following Canadian WHMIS Standards) • Maintained and serviced all major branch accounts• Was responsible for Handling WSIB claims and issues• Over Saw equal rights and labour laws following HRSDC policies• Created manuals, policy & procedures for new staff & candidates • Conducted reference and abstract checks on all applicants• Liaised with Adecco Technical in regards to fulfillment needs for Celestica Canada