● Assisted in franchise compliance by drafting, reviewing, and revising legal documents including franchise agreements, area development agreements, amendments, default and termination notices, purchase agreements, and all other documentation relative to the franchisor and/or franchisee.● Monitored compliance with contract requirements for required opening dates and renewals along with state licenses.● Managed all terminations, ownership changes, SBA, and email distribution to send documents and process changes as well as send notification updates to all corporate departments.● Assisted with uploading all crucial legal documentation into the FranConnect database.

● Oversee all of the case inventory, including SOL updates, lead or packet receipt acknowledgement, non-current case updates, fee discrepancy follow-up, obtaining updates from co-counsel database connection, requesting additional updates from contacts at co-counsel as needed, and organizing and handling all updates per procedures.● Manage execution of advertisement filings with State Bars and maintain individual state requirements in order to ensure compliance, including compiling necessary documents for filing, maintaining records of filings, correspondence, and guidance from State Bar Counsel.● Assist with co-counsel proof of malpractice insurance requirements and reporting to other attorneys.● Assist with letters to co-counsel with upcoming expiration dates, database maintenance, updating Salesforce when proof of insurance is received, keeping contacts and expiration dates up to date to ensure reporting and letters are generated correctly.

● Drafted Estate Plan Documents such as Wills, Health Care Proxies, Durable Power of Attorneys and Trusts.● Prepared files for meetings while communicating with clients over the telephone.● Made telephone calls to Suffolk, Essex and Middlesex Probate and Family Courts for status checks.● Kept track of all billable hours while managing all attorneys calendars.

● Secure premises and personnel by patrolling property, monitoring surveillanceequipment, inspecting buildings, equipment and access points.● Follow procedures for various initiatives, including fire prevention, property patrol,traffic control and accident investigations.● Complete incident reports and required documentation for all security incidents.● Respond to emergencies and incidents promptly and according to policy.● Maintained the area for long periods of time with little to no supervision.

● Assembled and organized facts, data, and information on programs as backgroundintelligence for meetings, hearings, briefings, and reports.● Organized exhibits for trial, preparing materials and supporting documentation for easydisplay and admittance.● Used online databases such as Westlaw and LexisNexis to examine secondary sources,statutory law, case law, and federal and state regulations.● Participated in client interviews, observed questioning process and took notes to documentinformation.● Read and analyzed multiple 51A and 51B Intake Reports.

● Kept calm and applied strong problem-solving skills to resolve conflicts.● Maintained current store, product and promotional knowledge to drive consistent sales.● Processed payments and maintained accurate drawers to meet financial targets. ● Welcomed customers and offered to help locate items and suggested merchandise without being intrusive or pushy.

● Kept apprised of emerging trends and provided informative customer service to assist inproduct selection.● Retained product, service and company policy knowledge to serve as a resource for bothcoworkers and customers.● Maintained knowledge of current promotions, exchange guidelines, payment policies, andsecurity practices. ● Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.

● Stocked shelves and supplies and organized displays to focus customer attention on specificitems. ● Recommended merchandise to customers based on needs and preferences.

● Recommended optimal merchandise based on customer needs and desires.● Answered incoming telephone calls to provide information about products, services, storehours, policies, and promotions.● Collaborated with fellow sales team members to achieve group targets, frequentlyexceeding quotas.● Unboxed new merchandise and restocked shelves in appealing and organized arrangementsto promote items. ● Helped customers sign up for loyalty programs and submitted completed paperwork.