Aaron Hede Email & Phone Number

Selah, Washington

Yakima

Yakima, Washington Area

I managed a team of 15-20 reports, supporting inbound banking issues.

Tigard

I handle incoming support desk questions from end users, in regards to the Mac OSX systems. (10.4, 10.5, 10.6, 10.7, 10.8)

I helped to manage a team of 20 agents, and took escalated customer complaints and was the final tier for customer complaints.Responsible for database research on agents metrics, and trends on the incoming calls.I provided feedback through live monitoring, Side by side training, and mentored agents in my position.I used SAP, Siebel, AS/400, Cair, the.

Began in scheduling, was relocated to Priority One Scheduling and Home Improvement. Promoted to Negotiations: dealt with escalated customer issues. Promoted to Team Lead: responsible for management and policy decisions at the customer level; escalated customer contacts. Employee reviews, developing agents and training; running weekly metrics.

Began in scheduling and was moved to Priority One Scheduling, andHome improvement, then promoted to Negotiations, where I dealt with escalated customerissues, then promoted again, and started working as a Team Lead, responsible formanagement and policy decisions at the customer level, as well as escalated customercontacts. Also I dealt with employee.

I assisted other Technical agents, as a lead, providing 1 on 1 support to agents who may have technical issues they were unable to solve.Provided over the phone technical assistance for Customers to connect to the internet via a DUN.I became familiar with all the Microsoft operating systems.I had to be able to explain to people who had little to no.

Took inbound escalations. Reviewed applications, and resumes, for interviews.Trained new CSR's for making outbound calls, and taking inbound calls.

Reviewing applications and resumes; maintaining the smooth operation on the CSR floor; training new CSR's for making outbound calls; taking inbound calls. I also worked on the trucks regularly when additional staffing was needed running routes and unloading the trucks when they arrived. I also worked as dispatch on occasion.

(CSR) at the Northwest Center, a call center based around charitabledonations, I was Head CSR, My duties included reviewing applications, and resumes,maintaining the smooth operation on the CSR floor, training new CSR's for making outboundcalls, and taking inbound calls. I also worked on the trucks regularly when we were shorthanded, running routes, and.

I worked with developmentally disabled children

Answered phones, filed lots of user data, and ran the stock room for the branch.

Ged

I never attended any public schools, and received a GED instead.

Education record

General Educational Development Degree