Aaron Hedlund Email & Phone Number

Greater Atlanta Area

As a Senior Delivery Manager onMuleSoft’s Professional Services team, I work across every technology and system to deliver solutions to customers in every industry. I play a key part of Services practice growth, helping implement best practices and new methodologies, and helping my organization continually define what delivery excellence is within MuleSoft.I handle all aspects of the post-sale Services engagement, and manage a vast portfolio of customers and projects that vary in size, complexity, industry domain, and use-case across the entire delivery lifecycle. On top of driving projects toward completion, I also play a key part in the renewal and add-on sales process.

Kennesaw, Ga

• Collaborate with external and internal clients, strategic partners and Sales to determine success criteria and KPIs, define scope, and set program trajectory for software deployments ranging from $10,000 to over $1 million USD.• Build client relationships to understand their needs, develop strategic program approaches, and determine initial high-level solutions to business and IT problems.• Develop innovative implementation strategies in order to maximize customer ROI from our product while maintaining internal profitability.• Perform pre-project activities including developing strategic program approach, estimations, contract and SOW writing, negotiating, and redlining.• Lead and align internal and client project teams for successful project delivery by creating kickoff packages (internal and external) and providing project governance and escalation during delivery.

Kennesaw, Ga

• Managed team of 2 Mangers and 20 Senior and Staff Project Managers with 35-40 simultaneous projects.• Responsible for the successful delivery execution of a company-wide portfolio totaling ~$22 million.• Created and maintained a Project Governance approach to review projects at predetermined checkpoints resulting in higher quality deliveries and reducing internal write-offs by 15%.• Standardized Project Reporting to improve PM efficiency by 10% and improve cross-departmental communication.• Created new Project Reports and processes to improve clarity and timeliness of information available to Leadership team, reducing major ‘Red’ status projects from 10 in 2014 to 3 in 2017.• Estimated Project Management costs and resource needs for all incoming projects.• Served as escalation point for all Project Management-related issues.

Greater Atlanta Area

As a Manager, Project Manager I led a group of project managers. My responsibilities included building / deploying best practices, driving continuous improvement and leading teams effectively.Duties and Responsibilities: Project Manager Best Practices •Mentored and provided feedback to Project Manager on project planning, communication, budgeting, and scope. •Established and implemented standard guidelines and procedures for PMs. •Lead a team of project manager to develop cross functional processes for the delivery portion of Stibo Projects •Developed and implemented project manager methodologies and best practices resulting in projects delivered on-time and on-budget. Continuous Improvement •Reviewed and evaluated work focusing on continuous improvement of processes and methods and ensured that documentation is maintained. Administrative •Reported out weekly to the VP, Professional Services on Project Health and other measures People Leadership •Created measures to provide regular feedback on performance including annual reviews •Provided guidance and mentoring to all direct reports on performance and career development •Held team accountable to organizational objectives Project Work •Executed Client projects as assigned by the VP, Professional Services

Kennesaw, Ga

• Managed a skilled professional services team in applying business process and workflow design principles paired a software solution that enables agile product/ master data management • Assisted with the formation of a Project Governance Committee that standardized best practices and ensured compliance to established procedures• Recovered multiple ‘in-flight’ large scale ($2+ million) projects from ‘Red’ status to successful delivery • Coordinated multiple simultaneous project teams across multiple customers to deliver high-profile, highly complex system implementations• Led 7-person team of Developers, Analysts and Architects to complete a 16-month, $3.5 million dollar project to completion on-time and under-budget• Managed multiple resources to ensure that projects were staffed with the appropriate skill set to maximize value-added work and minimize resource idle time• Mentored Junior Project Managers and Solution Consultants by coaching and providing feedback to enhance their professional development and hone project management skills. • Coordinated 4-person internal development and support team with Customer’s development team and a 3rd Party testing team to complete a 6-month, $750,000 dollar comprehensive End-to-End testing effort• Ensured five separate data, syndication, and POS systems functioned together prior to roll-out in 4300 stores nation-wide• Discovered and investigated inconsistent time-tracking methods on a project which led to the successful resolution of a $90,000 billing discrepancy• Successfully led off-site product demonstrations to potential customers in Conference Room Pilots directly resulting in over $2 million in new sales• Acted as the primary contact between the customer and internal team during solution development and deployment

• Led workshop and scoping sessions on site or via phone to gather business and software requirements.• Quickly understood and analyzed the business issues and data challenges of a customer's organization and industry. Used this information to analyze customer needs, suggest methods of improvement, and write proposals and technical specifications for corresponding software functionality.• Developed accurate and complete testing specifications for software customizations. Performed corresponding user acceptance testing, including the identification and correction of deficiencies.• Provided training to clients on standard and customized software in the form of written user guides, on-site workshops, or via WebEx.• Coordinated and led software implementations and upgrades, taking into account the scheduling needs of the customer and the internal technical support team. Worked with the customer to provide resolutions to issues encountered during the implementation and/or upgrade process.• Participated in the development and enhancement of the core software product by through solution design and scoping sessions, technical specifications, and leading the software testing team. • Assisted Sales Representatives by providing industry knowledge and software demonstrations.• Configured standard software to meet specific client needs.• Reported, tracked, and resolved software issues using helpdesk tracking system.• Informed Project Managers of task statuses and developed action plans when deadlines were at risk.• Communicated clearly with internal and external clients from technical and non-technical backgrounds.

Worked with Planning / Scheduling personnel discover requirements for Production Planning / Scheduling system enhancements. Worked with IT Development to create detailed specifications, test change requests and enhancements, and ensure projects were completed by deadlinesTrained users on new / updated functionality

Full-time Six Sigma Black Belt / Lean Champion responsible for guiding Part-time Black Belts and Green Belts during their projects. Also responsible for discovering new areas of improvement, chartering new Lean / Six Sigma projects, and completing personal Lean / Six Sigma projects.

Master Of Business Administration, Operations Management

Activities and Societies: UT MBA Program Director Search Committee Tennessee Organization of MBA Alumni

Master Of Science & Engineering, Industrial Engineering

Bachelors Of Science, Materials Science & Engineering

Activities and Societies: Alfred University Honors Program Keramos (ceramic engineering honors fraternity) Sigma Alpha Mu (ΣAM) National.