Responsible for the Central region of Phase One (London - West Midlands)

Working in the Central region of Phase One (London - West Midlands)

Responsibilities & experience: • Development control & road adoptions, including technical approvals & ad-hoc site supervision for: s.184s - works on the highway under license; s.278s - modifications to the existing highway for development works; s.38s - new roads for adoption as public highway• Reviewing traffic management plans to minimise highway network impact from development works• Raising highway works permits on behalf of the developer; coordinating closely with colleagues… Show more Responsibilities & experience: • Development control & road adoptions, including technical approvals & ad-hoc site supervision for: s.184s - works on the highway under license; s.278s - modifications to the existing highway for development works; s.38s - new roads for adoption as public highway• Reviewing traffic management plans to minimise highway network impact from development works• Raising highway works permits on behalf of the developer; coordinating closely with colleagues inthe permit team to avoid clashes & minimise network disruption• Managing the authority’s vehicle access crossing process, dealing with both customers & contractor• Complaint resolution, by phone, email and in-person using CRM system Oracle Service Cloud• Training & mentorship of junior staff; supporting with CPD and training programmes• Involved in the delivery of capital highway projects such as zebra crossings, parallel crossings andcycling & bus infrastructure schemes; to support those choosing to travel by sustainable means• Working to and ensuring compliance with: DfT’s Manual for Streets; Design Manual for Roads & Bridges (DMRB); Manual of Contract Documents for Highway Works (MCHW); New Roads & Street Works Act (NRSWA) 1991 & Chapter 8 regulations for temporary traffic management; TrafficManagement Act 2004 Show less

Responsibilities & experience:• Programmed & ad-hoc highway maintenance• Daily management of the authority’s reactive maintenance service (£250k per annum), including daily problem-solving relating to traffic management and• Settling accounts, including consolidation of the monthly materials, plant & labour invoices in addition to winter maintenance contract management administration (using Oracle Financial, Insight Symology & Pitney Bowes Confirm systems)• Led a lean review of… Show more Responsibilities & experience:• Programmed & ad-hoc highway maintenance• Daily management of the authority’s reactive maintenance service (£250k per annum), including daily problem-solving relating to traffic management and• Settling accounts, including consolidation of the monthly materials, plant & labour invoices in addition to winter maintenance contract management administration (using Oracle Financial, Insight Symology & Pitney Bowes Confirm systems)• Led a lean review of process for ordering reactive works• Managed patching programmes & footway schemes from conception to completion• Coordination of programme dates in close liaison with SMBC highway permitting team• Collaborative working with our contract partners at Balfour Beatty Living Places, including disputeresolution and contract management negotiations• Successfully launched mobile tablet solution for highway inspectors for statutory inspections & orders• Implementation of new UK RLG risk-based code of practice: impact vs. severity risk matrix• Highway inspector liaison and collaborative working with planning, corporate land, parks & openspaces and public realm• Successful GIS data analysis project, mapping highway defect geodata & creating visual dashboardsfor high-level management reporting through close liaison with lead GIS officer in ICT• Monthly issuing of quality assurance checks & coordination of defaulted works• SMBC representative at regular meetings of West Midlands Highway Alliance• SMBC representative at regular meetings of HIMG Pavement & Asset Management Sub-Group• Working to and ensuring compliance with: New Roads & Streetworks Act 1991; Highways Act 1980;UK Roads Liaison Group Code of Practice “Well-managed highway infrastructure” (UKRLG); Traffic Signs Regulations & General Directions (TSRGD) 2016 Show less

Assistant Engineer working on the management and maintenance of the Rights of Way network. Progressed to a become a member of the Sustainable Travel & Highway Management team, dealing with CRM enquiries from the public. Gained experience working with TSRGD 2016 and began to build positive rapport with contract partners and other stakeholders such as local elected representatives and interest groups.

Providing the appropriate support and guidance and being the first point of contact for customers.Debt management responsibilities, including dispute resolution and conflict management.I have experience dealing with complaints from both customers and guarantors through several different mediums. These are primarily in person, but also on the phone and email exchanges.I am responsible for large and frequent rent collections, payment plans and we are financially accountable… Show more Providing the appropriate support and guidance and being the first point of contact for customers.Debt management responsibilities, including dispute resolution and conflict management.I have experience dealing with complaints from both customers and guarantors through several different mediums. These are primarily in person, but also on the phone and email exchanges.I am responsible for large and frequent rent collections, payment plans and we are financially accountable both individually and as a team.Using our bespoke booking system software to manage and make booking for new and existing customers.Promoting the company brand and integrating our 2016 values into daily work life.Both reliable and punctual throughout my time with the company, as well exceeding expectations in personal development and surpassing targets in both customer feedback and debt.Liaising with the regional Sales and Marketing Coordinator to make certain that the site is at full capacity and we remain sold-out throughout each academic year; repeatedly exceeding sales targets.Exercising company Health & Safety principles including ensuring all contractors on-site have sufficient risk assessments and methods statements completed; as well as ensuring all contractors on-site are easily identifiable and signed-in to site.Whilst I have worked for Unite, I have also managed my time effectively and completed a full-time degree simultaneously.Also sat as a member of the employee forum, regularly meeting with area management on behalf of Team Coventry to discuss business improvement and employee effectiveness. Show less

Responsible for the safety of approximately 1000 students over two City Centre student accommodation sites during out-of-hours.Acting as the first point of contact for customers.Ensuring the level of customer service stayed high in the absence of daytime staff.Monitoring the presence of contractors on-site, ensuring strict contractor procedures were adhered to, such as risk assessments and method statements.Attending noise complaints and ensuring authorised… Show more Responsible for the safety of approximately 1000 students over two City Centre student accommodation sites during out-of-hours.Acting as the first point of contact for customers.Ensuring the level of customer service stayed high in the absence of daytime staff.Monitoring the presence of contractors on-site, ensuring strict contractor procedures were adhered to, such as risk assessments and method statements.Attending noise complaints and ensuring authorised presence on-site, gaining experience in conflict management and dispute resolution. Show less