• Direct operations of B2B company focused on high volume motherboard diagnosis and repair. • Provide specialized outsourced board level services to business clients in retail, enterprise, and educational sectors. • Lead a team of micro-soldering technicians to achieve high efficiency rate in bulk repair of various board-level issues across dozens of devices. • Provide one-on-one training via in-person and remote sessions to develop diagnostic skill sets of micro-soldering technicians. • R&D new solutions for previously unrepairable issues. • Develop SOPs to facilitate repeatable success in repair operations. • Develop and maintain systems for effective documentation and transparent invoicing.

• Developed a multi-location retail repair business for consumer electronics, including cell phones & tablets, computers, gaming consoles, wearables, drones, televisions and more. • Led market in best practices for quality of work and customer satisfaction. • Developed micro-soldering and data recovery skill set, providing a local option for competitors to outsource otherwise unrepairable issues. • Led teams at 5 locations encompassing 15–25 employees • Consulted as expert witness as a forensic data recovery specialist in a high-profile criminal trial.