• Ensuring compliance with Swoop Standard Operating Procedures• Maintaining an exceptional traveler service standards, both inflight and on the ground• Following all procedures to properly operate safety and emergency equipments

Business Class trained since October 2019➢ Maintaining company’s culture through exceptional customer service➢Providing assistance and direction during an emergency including aircraft evacuation ➢Administering first aid to ill or incapacitated customers ➢Interpreting service and emergency instructions and communicate information to customers and crew as required

➢ Setting the standards for organization in the stockroom➢ Supervising the task execution of the operations team➢ Managing transfers and returns with stores and warehouse➢ Ensuring the replenishment of sales floor is running smoothly and supporting sales floor

• Delivering exceptional customer service to guests either face to face or over the phone• Assisting in training cashiers to improve working knowledge of systems• Processing all types of cash and card transactions efficiently

• Delivering a strong guest focus culture that exceeds expectations every time• Quickly and accurately responds to merchandise requests• Keeping the merchandise organized and accessible