IT Consultancy to companies throughout Victoria and AustraliaProject Implementation / Management of Helpdesk TeamSolutions ImplementationSenior Technical Advisor to Owner / StaffIT Projects Manager / Claytons Kitchens, ANMAR Group/ Marbut Stone

• Project Management of new IT Implementations into Business including VOIP solutions• Responsible for generation of new Sales Leads and primary negotiator for all high level client meetings• Team Management of 5 x Level 1 / 2 / 3 Support Engineers• Ensuring Service Level Agreements are upheld • Senior Escalation Point for all Support enquiries that require escalation• Acting General Manager as Owner is away / offsite a lot of the time• Take responsibility for past and… Show more • Project Management of new IT Implementations into Business including VOIP solutions• Responsible for generation of new Sales Leads and primary negotiator for all high level client meetings• Team Management of 5 x Level 1 / 2 / 3 Support Engineers• Ensuring Service Level Agreements are upheld • Senior Escalation Point for all Support enquiries that require escalation• Acting General Manager as Owner is away / offsite a lot of the time• Take responsibility for past and any current client issues and resolve• Support for Enterprise Level Debian Linux Clusters for Disaster Risk Analysis• Primary negotiator / acquirer of the following Enterprise Level Clients • Apple Inc (Victorian Region) • Fed Ex • United Arab Emirates Embassy ACT • Malaysia Airlines • Thai Airways • Bank of America • Plus a number of others Show less

• Providing Level 1, 2 and 3 Support for Managed Services Clients• Providing Remote and Onsite Support• Windows SBS 2011 / Server 2013 Server Integrations / migrations in new and existing client environments using VMWare Virtualisations technologies.• Designing and integrating both Server based and Cloud Based Backup Solutions.• Purchasing and implementation of Cyberoam Hardware Firewall Appliances.• Provide support for clients using our Web Hosting Server… Show more • Providing Level 1, 2 and 3 Support for Managed Services Clients• Providing Remote and Onsite Support• Windows SBS 2011 / Server 2013 Server Integrations / migrations in new and existing client environments using VMWare Virtualisations technologies.• Designing and integrating both Server based and Cloud Based Backup Solutions.• Purchasing and implementation of Cyberoam Hardware Firewall Appliances.• Provide support for clients using our Web Hosting Server facilities.• Managing and organising contractors for Onsite work occasionally within Australia and New Zealand.• Purchasing and Quoting of IT / Server related equipment. Show less

• Responsible for Sales for the State of Victoria. • Provide Sales Advice and Support for clients including 90% of Australia’s large hotel chains i.e. Novotel, The Hilton’s, The Marriott, Medina Grand / Executives etc to Crown Casino and every other Casino bar one Australia wide plus numerous other clients and restaurants and 70% of RSL’s in New South Wales & Victoria with a firm focus on establishing new clients here in Melbourne. • Provide Support and Technical advice for Software… Show more • Responsible for Sales for the State of Victoria. • Provide Sales Advice and Support for clients including 90% of Australia’s large hotel chains i.e. Novotel, The Hilton’s, The Marriott, Medina Grand / Executives etc to Crown Casino and every other Casino bar one Australia wide plus numerous other clients and restaurants and 70% of RSL’s in New South Wales & Victoria with a firm focus on establishing new clients here in Melbourne. • Provide Support and Technical advice for Software Paging Systems, 2W / 4W Transmitters, DECT Phone Systems + numerous others, Radio Communications, Digital Media and various other Paging Systems.• Project Manage complete integrations into RSL’s / Large Corporate Hotels in Victoria as well as dealing direct with Engineering Staff and Contractors. Show less

• Maintaining 6 HP Proliant Servers (2000 / 2003) & Terminal Services.• The main server is Windows Small Business Server which runs Exchange Server 2000, ISA Server 2000 and storage of SQL Databases and user authentication. • Providing technical support to staff / directors and guests.• Maintain all workstations and laptops for entire resort.• Ensure all the Phone Systems / PABX for the entire resort are working and modify PABX and phones to suit staff members / in house guests… Show more • Maintaining 6 HP Proliant Servers (2000 / 2003) & Terminal Services.• The main server is Windows Small Business Server which runs Exchange Server 2000, ISA Server 2000 and storage of SQL Databases and user authentication. • Providing technical support to staff / directors and guests.• Maintain all workstations and laptops for entire resort.• Ensure all the Phone Systems / PABX for the entire resort are working and modify PABX and phones to suit staff members / in house guests / conference delegates.• Ensure Foxtel for all 200 rooms and outlets are operational.• Ensure Security Cameras for resort & VingCard (Access Cards) Server is all operational and working for Reception and Security.• Responsible for and ensure all outlets in resort (Country Club Hotel, Catch Restaurant, Promenade Restaurant, Mermaids Bistro, AquaSpa facility, Sandyfoot Café, Whitesands Conferencing Building, Bottleshop & TAB Gaming systems are all working and operational and that Contracts and Agreements for Support are in place and up to date. This does not include the Front Office and various departments the resort requires to run on a 24hour daily basis.• Ensure Resort Printers are all covered under support agreements with Xerox and organise expedient / immediate repair.• Responsible and first port of call for any software related issues in regards to Maxial Suite / POS Software (main resort software), Accounts software and various other packages and systems that are used around the resort from clocking on and off (TimeTeq) to Delphi software for Sales & Marketing plus many others.. Show less