Aaron Horner Email & Phone Number

Texas, United States

Dallas, Texas, US

• Overhauled and optimized current RPA processes to follow best practices resulting in increased ROI
• Coordinated team efforts in rewriting the USAP’s largest processes with a resulting 50% increase in efficiency
• Established UiPath Cloud Environment and managed migration efforts resulting in a reduced error rate by 10%
• Directed new preventative maintenance procedures to reduce automation and infrastructure downtime
• Pursued Automation opportunities across all USAP departments and created a automation first mindset resulting in a 100% increase in available processes to automate

Reston, Virginia, US

• Designed, implemented, and coordinated complete overhaul of past, present, and future BOT Developments
• Integrated the AFPC Bots into ReFramework and ensured best business practices were being followed.
• Standardized Bot documentation including but not limited to the PDD, SDD, and TDD.
• Ensured Team efforts remained on track using Agile methodology
• Worked with AFPC Leadership to prioritize AFPC RPA Citizen Developer team backlog and future projects.
• Trained AFPC RPA Citizen Developer team and developed customized learning paths to ensure weaknesses were managed and strengths were encouraged.

Bangalore, Karnataka, IN

• Documented, designed, coded, and implemented auditing and discrepancy management automation for the Verizon PO management system, nSAP using UiPath.
• Filled System Architect, RPA Developer, and Business Analyst roles during the entire RPA life cycle of the discrepancy management bot.
• Designed and implemented custom Verizon ReFramework template for future bot developments.
• Acted as the knowledge resource to my team and provided 24/7 support to ensure timely bot development for each team member.
• Provided critical feedback and editing on PDD and SDD documentation for team members to ensure they were able to meet personal deadlines.
• Coded custom SQL statements to better manage Discrepancy reporting system and ensure accurate bot status tracking.

London, GB

• Worked with Business Teams during documentation gathering of PDD (Process Definition Document) and development of SDD (Solution Design Documents).
• Participated in several meetings to demonstrate the capabilities of RPA for on-going projects and potential clients
• Used UiPath Orchestrator for deployment, monitoring and management of UiPath Robot automation activity
• Responsible for Architectural decisions in designing and implementing Applications.
• Investigated solutions to a wide range of system errors and user incidents on a daily basis while coordinating with the global team to find and fix the problems.
• Deployed over 100 different kinds of software to the ERM environment and managed the automation guiding remote software installations.

Cypress, Texas, US

• Documented company processes and analyzed process data looking for patterns and areas in need of higher efficiency.
• Provided custom process improvement solutions resulting in time and cost savings, decreased sustainability efforts, and less overall downtime.
• Maintained and supported IT environments that demand the highest level of professionalism, courtesy, and competence. 98% user satisfaction achieved.
• Assisted teams with whatever they needed or wanted help with. If it was helping them with a technical or personal issue it was the same. All team members were a priority.
• Coordinated team during critical events and outages to continue to meet SLA in a time of crisis.
• Lead by example by consistently staying on top of the ticket queue and taking tickets as they came in.

Houston, Texas, US

• Recorded company client processes and examined their IT processes and data traffic looking for trends and opportunities for improvement.
• Advised clients as to the best course of action and worked with them to develop personalized process improvement plans that fell in line with best business and IT practices.
• Implemented efficiency improvement solutions saving clients time, money, effort, and less system outages.
• Traveled onsite regularly to client locations to provide consultation, IT services, and hands-on resolution of incidents and problems all within the SLA.
• Provided remote support to clients who called in or submitted tickets and resolved 100% of the issues working by myself and with team members. 95% of the issues that came in were solved within the SLA.
• Followed every ticket to completion, even when it was escalated, to ensure it was resolved within the SLA and any additional assistance was provided as necessary.

AU

• Evaluated and documented current processes looking for system vulnerabilities and inefficiencies.
• Addressed aforementioned potential problems by putting together courses of action, organizing the necessary personnel, assembling the required resources, and implementing the designed solution.
• Advised Air Force personnel teams to integrate best practices into their daily operations to prevent potential threats to security, system uptime, and operation sustainability.
• Lead servicing of over 300 units of communications and computer equipment worth over $10M with 100% functionality.
• Inspected $10M worth of equipment preserving equipment integrity and operation. 100% accountability.
• Coordinated troubleshooting between multiple parties to find solutions for complex problems, ensuring no problem was left unsolved.

Bachelor Of Applied Science - Basc, Computer Software Engineering

Uipath Certified Rpa Associate (Uirpa), Robotic Process Automation

A+ Certification, Information Technology

Education record

Security +, Information Technology Security

Cyber Transport, Cyber Transport Technician