Aaron Hou Email & Phone Number

Beijing City, China

Project Management & CRM • Preliminary investigation, collect the relevant information, provide a preliminary project feasibility study report, provide recommendations for decision-making.• Customer relationship management, responsible for marketing activities in local markets• Moderate the monthly service review communication meeting with customer to provide solution for the existing problems. • Regular visits to the stores, check the quality of service• Communicate and resolve the problems, manage relationships with vendors for all initiatives• Plan, coordinate and be responsible for the target achievement of sales and customer retention rate• Establish roll-out planning, organization and direction as well as definition of market specific project requirements.• Pilot customer requirement and follow up• Properly and efficiently plan and use budget for each project.• In charge of Account Receivable• The initiative to find the existing problems from the project and coordination among the various departments to solve, provide the feasibility of suggestionSales & Marketing• Present the project to the Key Account clients.• Second business development from existing customer• Establish the customer-level data and preferences through the use of data analytics.• Develop and plan sales channels to achieve the company's sales goals and tasks.• Marketing implementation of activities

Beijing City, China

Sales & Marketing• Responsible in achieving the catering sales objectives of his markets and business segments. From pre-sales preparation to post-sale follow ups, like indentifying the target clients and their needs, wrapping up the products/ service portfolio accordingly, and presenting proposals. Such as Shell, Novo Nordisk, GE, etc. • Represents and promotes the hotel by maintaining constant contact with the market and the customer base of responsibility through • Maintains and updates sales records manually and electronically as required. • Represents the hotel and participates in domestic and international sales activities.• Identifies and handles sales leads effectively and efficiently.• Supervises subordinates to ensure all daily tasks are completed in a timely fashion. Customer Relationship Management• Constant customer contact directed towards existing customers and potential customers. • Creative contribution to product and sales development. • Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.