Aaron Hulse Email & Phone Number

Overland Park, Kansas, United States

I was the only sysadmin for the duration of the company's life. I helped set up and maintain the company's cloud infrastructure in the beginning, but took on more roles and responsibilities as they were needed:• Managed AWS, GCP, and Azure cloud infrastructure• Managed multiple AWS EKS clusters• Built CI/CD pipelines using Argo CD and GitHub Actions• Increased observability across the company with Grafana and custom Prometheus exporters• Managed accounts in Google Workspace• Onboarded all new developers and introduced them to our tech stack• Implemented security best practices across all company resources, including implementing SSO and hardware two-factor authentication• Built and deployed full containerized Python/Go micro-services into Kubernetes clusters• Managed Route 53 hosted zone• Experience developing software around blockchain technology• Implemented incident response management with Grafana OnCall• Worked with Prometheus metrics and Loki logs to build insightful dashboards• Imported entire AWS infrastructure into S3 hosted Terraform state

Kansas City, Missouri Area

Manage and administrate back-end tools used in day-to-day MSP operations including:• Write Powershell scripts and modules for helpdesk use and automated tasks• Manage endpoints in N-Able RMM• Manage server backup software including Datto, Barracuda MSP, and Veeam• Manage Datto SaaS backup for Office 365 clients• Manage maintenance windows for automatic patch installation and necessary reboots• Configure and deploy backup appliances to client sites• Configure and deploy Managed Antivirus policies for new and existing clients• Find opportunities to implement pro-active maintenance on customer servers• Work with support to troubleshoot issues with any managed services

400 Sw Longview Blvd Ste 290

Install and support network technologies including directory, messaging, database, systems management, server virtualization, network storage and security• Troubleshoot, diagnose and repair or replace computer and server hardware• Install and support Windows Desktops in a workgroup or Active Directory domain environments• Follow network security procedures for the purpose of Adds, removes, and changes for network users• Documentation• Make recommendations to clients on hardware, software and infrastructure upgrades• Establish and maintain contact with vendors for support and problem resolution

Kansas City, Missouri Area

Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.Be an escalation point for clients and drive resolution. Keep clients informed using proper communication channels. Own and actively monitor the flow of all issues across all tiers of support and redirect cases, invoke contingencies for backups/overflows as needed. Perform client call back and follow-up to ensure best possible customer support experience. Maintain an awareness of all planned and unplanned events potentially affecting customer support.

Leawood, Ks

Demonstrated outstanding customer service. Processed customer shipments. Counseled customers upon opening new mailbox/house accounts.IT RESPONSIBILITIES:Daily operation and/or troubleshooting of laser printers.

Assisted customers with inquiries regarding locations, prices, and availability of products. Handled customer issues/complaints with careful communication and active listening to accomplish positive outcomes. Provided inventory management and organization of the Seafood and Meat departments.

Cataloged and inventoried audio equipment and musical instruments.Assisted customers with sales.Employed negotiation skills frequently.