Aaron H. Email & Phone Number

Dublin, County Dublin, Ireland

• Coordinating the tasks of the Project Management Office and Offshore Delivery projects internally to deliver supporting outputs, monitor and report on programme progress and ensure governance audit readiness.• Assisting in the development of projects and project objectives, from project initiation to implementation and completion.• Supporting the Team Lead and Head of PMO in organising work to successfully deliver goals.• Assisting in communicating improvements to current… Show more • Coordinating the tasks of the Project Management Office and Offshore Delivery projects internally to deliver supporting outputs, monitor and report on programme progress and ensure governance audit readiness.• Assisting in the development of projects and project objectives, from project initiation to implementation and completion.• Supporting the Team Lead and Head of PMO in organising work to successfully deliver goals.• Assisting in communicating improvements to current practices relating to organisational processes, new initiatives within EirGrid Group, the industry and with key stakeholders.• Assisting in managing customer / industry interface including progress meetings, reporting, relationship management, coordination, and general communication.• Identifying, evaluating, and developing possible solutions to risks and issues arising on projects and escalating as necessary to senior members of the team and the manager.• Assisting in dealing with key project stakeholders including An Bord Pleanála, local authorities,and other statutory and non-statutory bodies, and to provide advice and ensure consistency in relation to planning and environment processes and planning application documentation.• Supporting the preparation and/or coordination into key reports, business cases, presentations, strategies, and submissions, as well as deliverables relating to the planning and consent of grid development infrastructure projects that are developed by the team or external consultants. Show less

Dublin, County Dublin, Ireland

• Joined Agile Squad for second rotation of 18-month Graduate Programme and offered full time role in September 2021.• Contributed to the development of the first AI chatbot in the Irish telco market, utilising Agile Methodologies and collaborating with IBM, demonstrating skills in digital product management and cross-functional teamwork.• Led the end-to-end product development process, including product planning, defining requirements, managing and prioritising the product backlog, and… Show more • Joined Agile Squad for second rotation of 18-month Graduate Programme and offered full time role in September 2021.• Contributed to the development of the first AI chatbot in the Irish telco market, utilising Agile Methodologies and collaborating with IBM, demonstrating skills in digital product management and cross-functional teamwork.• Led the end-to-end product development process, including product planning, defining requirements, managing and prioritising the product backlog, and translating requirements into actionable epics and stories.• Spearheaded AI-based strategic initiatives, notably improving customer experience and operational efficiency.• Led a cross-functional team in strategic planning and execution, showcasing leadership and stakeholder management skills.• Built collaborative relationships with IBM Consultants, enhancing project execution and business alignment.• Contributed to the designing and building of 150 customer journeys utilising IBM Watson and APIs for integrated journeys.• Achieved a 55% customer issue resolution rate through innovative AI chatbot solutions, demonstrating expertise in strategic problem-solving, data-driven decision-making, and customer engagement.• Executed and managed product launch, closely monitoring KPIs and implementing hotfixes in a highly pressured situation, showcasing adeptness in team leadership, project management, and problem solving.• Presented strategic updates to senior executives and stakeholders, showcasing adeptness in high-impact communication, persuasive presentation skills, and stakeholder management.• Led product continuous improvement process, conducting user research and analysing KPIs to identify and implement improvements; created an innovative solution to recognise repeat customers and improve the customer experience. Show less

County Dublin, Ireland

• Took ownership of a new lead generation/customer acquisition channel for Vodafone Business Digital Sales (VBDS) – Developed channel strategy and oversaw channel growth of 3.9%, generating 74 leads and an average conversation rate of 24% within two months• Utilised personal network to improve the relationship between Care and VBDS, establishing the ownership of care-qualified leads (≈70 per month) – Created a better customer care experience• Analysed website data of campaigns that used… Show more • Took ownership of a new lead generation/customer acquisition channel for Vodafone Business Digital Sales (VBDS) – Developed channel strategy and oversaw channel growth of 3.9%, generating 74 leads and an average conversation rate of 24% within two months• Utilised personal network to improve the relationship between Care and VBDS, establishing the ownership of care-qualified leads (≈70 per month) – Created a better customer care experience• Analysed website data of campaigns that used the channel’s CTA to understand their impact and the customer buying journey. Utilised this data and weekly sales figures to formulate forecasts based on organic traffic and aggressive campaigns driving traffic to the channel• Collaborated with stakeholders in Propositions and Marketing to create channel strategies to increase My Vodafone App adoption and Online Portal use amongst business users• Oversaw the increase in the monthly proportion of online upgrades to other channels from 11.8% to 21.4% hitting FY target of 20%, with 1476 upgrades being sold through the portal since October and app usage increasing by 40% for SME and 61% for SoHo customers from October to January Show less

County Dublin, Ireland

Worked within a team of five other students assisting the SCOOP Foundation with digital and overall marketing needs. Throughout my time working there, our team:• Worked with SCOOP to understand needs & resources and confirm the scope of the project• Regularly meet and communicated with Client to explore business problems and needs• Provided expertise to solve problems relating to brand awareness, digital strategy, and events• Collaborated with team members and stakeholders… Show more Worked within a team of five other students assisting the SCOOP Foundation with digital and overall marketing needs. Throughout my time working there, our team:• Worked with SCOOP to understand needs & resources and confirm the scope of the project• Regularly meet and communicated with Client to explore business problems and needs• Provided expertise to solve problems relating to brand awareness, digital strategy, and events• Collaborated with team members and stakeholders to formulate and implement an online growth strategy through channel marketing; utilising social media campaigns – Campaigns increased social media followers by 47%, website traffic by 155%, and paid traffic by 6.8% in one month• Analysed data of previous marketing campaigns to gauge their effectiveness and generate insights to strategically drive campaigns for launch Generation Change • Conducted surveys and interviews and analysed data to gain insights on Generation Change Show less

County Dublin, Ireland

• Worked with team members to graphically design and deliver a quarterly promotional catalogue, detailing propositions for a selected product range and distributed nationally to all customers• Formulated and distributed marketing campaigns through Mail Chimp, Website & social media• Analysed website data and prepared monthly reports with data trends and customer insights • Designed in-store and online promotional collateral for customers stores, websites & social media

Vancouver, Canada Area

• Worked on premium residential & commercial sites in Vancouver, with some sites being multi-million dollar developments. • Residential services included: Grouting driveways and pavements, mobilising gravel, soil, and concrete. Screening sand and constructing pavements. General garden maintenance: planting, watering and maintenance of flowers and plants. • Commercial services including setting up and covering irrigation systems, progress cleaning, eradicating and constructing decking… Show more • Worked on premium residential & commercial sites in Vancouver, with some sites being multi-million dollar developments. • Residential services included: Grouting driveways and pavements, mobilising gravel, soil, and concrete. Screening sand and constructing pavements. General garden maintenance: planting, watering and maintenance of flowers and plants. • Commercial services including setting up and covering irrigation systems, progress cleaning, eradicating and constructing decking and applying and cleaning Romax. Show less

County Dublin, Ireland

• Key Holder for the opening and closing of premises • Supervising of other staff members, course and customers• Point of contact for customers issues and queries• Responsible for cash reconciliation at the close of business• Responsible for the bookings of corporate events, birthday parties, and charity events.• Performing at the highest level of customer service.• Stock taking and stock management• Responsible for the cleanness/upkeep of cafe, golf course, kitchen… Show more • Key Holder for the opening and closing of premises • Supervising of other staff members, course and customers• Point of contact for customers issues and queries• Responsible for cash reconciliation at the close of business• Responsible for the bookings of corporate events, birthday parties, and charity events.• Performing at the highest level of customer service.• Stock taking and stock management• Responsible for the cleanness/upkeep of cafe, golf course, kitchen and counter area.H.A.C.C.P certified for the handling of food/preparation.Qualified Barista Show less

Malawi

Travelled to Malawi in April 2015 as part of a team of 16 made up of both students and teachers. We successfully completed the building of three houses and helped on the construction of three others in a separate village. In preparation for this trip, I helped and contributed to the team's fundraising efforts of over €50,000, individually raising €3,500https://www.highschooldublin.org.uk/News/Galleries/?SSID=8715&password=#GalleryListHolder

Master'S Degree, Strategic Management

Bachelor Of Science - Bs, Marketing, First Class Honours (1:1)

Education record