Aaron I. Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Needham, Massachusetts, Us

In my current role, I deliver Level 1 technical support to over 100 end-users weekly to achieve a 95%+ customer satisfaction rating. Here, I anticipate, prevent, and mitigate unexpected technical security problems by identifying vulnerabilities and external threats and prioritizing risk responses.▪ Backup and recover technical data to protect information against primary data loss or corruption.▪ Train team members on cybersecurity skills and compliance best practices and technical safety to boost confidence and productivity by 50%.▪ Respond to IDS alerts and mitigate security attacks through patch management and encryption of sensitive data and vulnerability scans.▪ Conduct malware scans on technical workstations and networks when malicious activity is suspected.

Nashua, New Hampshire, Us

In this role, I provided Level 1 technical support to over 100 external end-users weekly and solved up to 90% of technical problems to achieve customer satisfaction. Here, I evaluated and recommended security improvements and system upgrades as needed.▪ Created and monitored policies and procedures for network resource use.▪ Implement and manage disaster recovery and back-up.▪ Protected data by taking workstations and technical machines off-line at risk for attack.▪ Trained employees and customers on technical security basic best practices.▪ Implemented security policies and monitored and responded to IDS alerts.

Cumming, Georgia, Us

Washington, Dc, Us

Honorably Discharged, 2012