Aaron Roper Email & Phone Number

Lake Worth Texas

The job was a wonderful experience and a great opportunity. The position allows for great management development of sales team members and other staff members. This position also allowed you the flexibility of multiple avenues for career development in the fitness industry. The roles for the sales manager can vary from day to day needs in order to hit daily profit, weekly profit, monthly profit, and quarterly profit. Your role is to direct and manage the sales team consisting of SSA (Sales and service Associates) and SSE (Sales and services Expert). you direct the team for individual performance and club performance to ensure budgets are met. This also includes time management to direct focus on issues around the club with helping other departments like custodial in the tidiness of the business. Also being able to direct and focus individuals on the retail section for optimizing profit.

Fort Worth, Texas, United States

Acted as the primary point of contact for customers via phone, email, and chat, providing timely and effective resolutions to issues and concerns.Demonstrated strong communication skill sin handling an average of 100+ interactions per day, including complex inquiries and complaints.Developed and maintained a deep understanding of products and services, and proactively shared this knowledge with customers to enhance their experience.Utilized CRM software to manage customer interactions, maintain accurate records, and identify trends and opportunities for improvement.Coach and develop over 20 employees to excel at current positions and promote to next positions.Manage retail inventory for inspections of inventory and daily sales, allowing for higher profit yields of products.

Computer User Support Program (Cuss)

PeopleCert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML) ACI Learning Technical Training is.

Criminal Justice, Criminal Justice/Police Science