Heads sales teams for all 6 locations and collaborates with cross-functional teams to support market-level strategy and execution. Developed successful initiatives such as Airtime Rockstar, School Night Out, Jump into Your Imagination, and Teen Night to attract target crowds. • Created The XP Arena brand. Brought the first one to the United States. • Sourced partner organizations for all 6 locations including corporations, schools, and churches• Enforced corporate standards for all park inspections • Achieved 100% Secret Shoppers Reports for three consecutive quarters• Designed sales manager training programs to encourage leadership and decision making; trained each new staff member• Generated new streams of revenue through creative promotions such as the Starbooth, Laser Maze, and Arcade Redemption • Covered manager shifts as needed in times when staffing was short• Created the Airtime Street Team for off-site events including Comic Con, Stars and Stripes Festival, Michigan State Fair

• Demonstrated industry knowledge to expertly troubleshoot issues in 6 locations• Trained and counseled field associates • Evaluated store managers and provided feedback and development opportunities to increase retention of store/sales managers• Researched market to establish new strategies to adapt tools, resources and processes • Streamed lined all locations to use Google Docs; created weekly conference calls to share best practices, review weekly sales, and create marketing campaigns.• Reviewed sales report and monitored individual performances accordingly, ensuring individual targets were met

Orchestrated day-to-day operations of 5 Putting Edge locations, which included attracting, developing, and retaining talent by creating a results-based work environment. Ensured managers met corporate revenue goals and maximized profits by creating a unique guest experience that ensured customer retention.• Established operational plans, budgets, inventory control, and results measurements; allocating appropriate resources; reviewing progress; making mid-course corrections to ensure profitability• Bolstered company image by collaborating with customers, community organizations, and employees; increased revenue by 43% • Communicated corporate goals and results to personnel; ensured each situation/issue at hand was understood• Upheld company policies and standards, and maintained a positive team environment• Developed a strategic plan by studying technological and operational opportunities, presenting assumptions, and recommending objectives to implement new marketing campaigns• Developed professionally by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations to promote best practices

Conducted scheduling for 80 employees and show times for all 18 theaters and 35 shift associates including Concession, Box Office, Bar, Projection.• Managed monthly inventory count and cost controls, petty cash, deposits, budgeting, and P&L • Designed and executed a variety of promotions such as video game tournaments to attract a target consumer• Handled customer satisfaction issues and offered tangible, satisfying solutions• Demonstrated event planning skills by successfully accommodating private parties

• Created, and implemented all formalized operational systems, and procedures including a 6-day training program• Governed monthly inventory, purchasing inventory, and maintaining cost-efficient inventory levels• Managed 30 shift associates including wait staff, cooks, security, and bartenders; generated server and bartender schedules for 30 employees• Modeled professional conduct and excellent customer service for staff• Developed marketing programs, including in-house/cross-promotions with area businesses• Maintained high degree of diplomacy in resolving issues without sacrificing customer relations