Aaron Jasper Couto Email & Phone Number

Juhu Beach, Mumbai

As a Duty Manager at the Novotel Juhu Beach, my role likely involves overseeing daily operations, ensuring guest satisfaction, and managing staff. I coordinate between departments, handle guest inquiries and complaints, and maintain high service standards. My responsibilities also include managing budgets, conducting staff training, and ensuring compliance with health and safety regulations. Additionally, I even play a key role in creating a welcoming atmosphere for guests, leveraging your problem-solving skills to address any issues that arise during your shifts.

Mumbai, Maharashtra, India

As the Front Office Manager at The Mirador Hotel, I used to oversee the daily operations of the front desk and ensure a seamless guest experience. My role is pivotal in managing staff, optimizing guest services, and maintaining high standards of hospitality.**Key Responsibilities:**1. **Staff Management:** - Recruit, train, and supervise front office staff. - Conduct regular performance evaluations and provide ongoing training.2. **Guest Relations:** - Ensure exceptional customer service by addressing guest inquiries and complaints promptly. - Foster a welcoming atmosphere and promote guest satisfaction.3. **Operations Oversight:** - Manage check-in and check-out processes efficiently. - Oversee room assignments, reservations, and billing procedures.4. **Financial Management:** - Monitor and manage front office budgets and financial transactions. - Prepare reports on occupancy, revenue, and guest feedback.5. **Collaboration:** - Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met. - Communicate with management regarding hotel operations and guest feedback.6. **Compliance and Standards:** - Ensure adherence to hotel policies and procedures. - Maintain a clean and organized front office area.

Doha, Qatar

• Conducted team briefings, fostered motivation among staff members to excel in customer service• Orchestrated daily activities with exceptional organizational and planning skills, ensuring efficient business operations• Contributed to the enhancement of customer service, quality assurance, and service speed through the development and implementation of effective strategies• Skillfully addressed concerns & resolved issues in informed & friendly manner• Applied knowledge of contingency plans effectively during emergency situations

Doha, Qatar

• Developed and maintained high-quality working papers, including control evaluation records, test summary sheets, and detailed system notes• Conducted thorough assessments of company records to identify improper accounting practices and potential risks• Fostered a culture of sound financial management across various departments by providing advice, support, and training• Engaged in special investigations related to fraud, theft, or corruption, compiling comprehensive reports and analyses• Efficiently allocated resources across multiple audits and provided weekly updates to the group auditor on the progress of these audits• Reviewed and ensured the quality and compliance of work performed by junior auditors• Prepared daily revenue reports for the Chief Accountant each morning and verified all transactions made in the previous day across all outlets• Checked and confirmed all petty cash, backups, and expenses.• Entered journal vouchers in the Sun accounting system for goods consumed and payables• Ensured all F&B discount checks were fully justified and accurately recorded in the Point of Sale system, and prepared related reports for the Hotel Manager• Posted all transactions in the Revenue Journal, including adjustments post-confirmation of sales receipts, and verified the correspondence of guest ledger balances and room account details with the system-generated Guest and General ledger balances

Mumbai, Maharashtra, India

• Employed advanced upselling strategies to enhance customer purchases, such as offering room upgrades and additional services at check-in• Handled administrative responsibilities, including the maintenance of records, processing bookings, and other necessary tasks• Maintained comprehensive knowledge of the establishment's services, availability, and layout to provide accurate information to customers• Scheduled reception staff effectively, taking into account budget constraints, peak front desk times, and contracted hours• Managed the receipt and organization of establishment mail, ensuring parcels were signed for and distributed correctly• Ensured the front desk was always neat, clean, and inviting, contributing to a positive initial impression for guests• Excelled in maximizing revenue through skilled sales approaches, effective upselling, and negotiation techniques• Addressed guest complaints with politeness and efficiency, offering solutions that helped retain customers• Oversaw staff training and onboarding, instructing on customer service methods, best practices, and handling complaints• Addressed and resolved employee grievances, and assessed staff performance• Reviewed daily entries in the Front Office log book and guest feedback forms.• Developed forecasts for revenue and occupancy rates• Managed and maintained the Front Office computer system, including software updates, report generation, and performing basic configuration changes

Mumbai, Maharashtra, India

• Conducted investigations into operational and service delivery issues, analyzing root causes and compiling reports with recommendations for remedial actions• Provided expert guidance to senior management regarding facility requirements and contributed consistently to operational support• Managed the procurement of vendors and suppliers, negotiating terms to ensure optimal service delivery aligned with business needs• Fostered a workplace culture that emphasized personal accountability, continuous enhancement, and the achievement of high-quality outcomes• Developed and executed strategic plans for the efficient management and enhancement of administrative services, maximizing the use of resources• Analyzed and refined business processes, identifying areas of strength, potential weaknesses, and opportunities for improvement• Formulated precise budget plans based on past data and projected trends to maintain the financial stability of operations

Dubai, United Arab Emirates

• Overseeing scheduling and staffing, embodying a team-oriented approach, conducting training sessions, and ensuring adherence to quality control and compliance standards.• Reviewing the log register, participating in daily briefings, and managing thorough handover processes with both colleagues and management.• Conducting checks on Registration Cards (RC), Direct Billing, Rate Checks, High Balances, Post-Midnight (PM) extensions, and rate checks for PMs.• Assigning rooms to guests based on their preferences and inspections, including smoking or non-smoking options, city views, and other specific requests.• Coordinating with the housekeeping, room service, kitchen, and engineering departments to guarantee room readiness and maintenance prior to guest arrivals.• Managing trace reports, welcome letters, and welcome amenities to ensure VIP amenities are prepared and presented in accordance with hotel standards.• Executing up-selling and upgrading strategies and arranging room moves to enhance guest satisfaction.• Welcoming guests warmly, using their names during interactions, maintaining eye contact, and providing detailed information about their package and hotel facilities.• Facilitating smooth payment transactions, encouraging membership enrollment, and ensuring all VIP guests are personally escorted to their rooms.• Taking swift and effective action on complaints by recording guest issues on the guest response form and initiating problem resolution.• Addressing challenges faced by colleagues during guest check-in and check-out processes.• Upholding a clean and organized work environment throughout the hotel premises.• Assisting the night auditor with correspondence and tasks necessary for conducting the night audit during night shifts.

Dubai, United Arab Emirates

• Reviewing the log register, participating in daily briefings, and ensuring seamless handovers with both colleagues and management to maintain continuity and efficiency.• Assigning rooms according to guest preferences, such as smoking or non-smoking, sea views, etc., after thorough inspection to meet individual needs.• Liaising with housekeeping, the kitchen, and the engineering department to confirm all room requirements are met and maintained to the highest standard.• Ensuring VIP amenities are thoughtfully placed in rooms, reflecting the hotel’s commitment to exceptional guest service.• Implementing strategies for up-selling and upgrading, and managing room moves to maximize guest satisfaction.• Offering a warm welcome to guests, using their names for a personalized touch during check-in and check-out, maintaining eye contact, and providing detailed information about their stay, including package details and hotel amenities.• Facilitating smooth payment processes and encouraging guests to enroll in membership programs for enhanced benefits.• Personally escorting VIP guests to their rooms, ensuring a memorable and distinguished experience.• Organizing reservations and package tours, such as city tours, taxi-limo services, desert safaris, golf course bookings, airline bookings, and confirmations, and offering insights into local attractions, shopping, dining, nightlife, and recreational activities.• Responding promptly and effectively to all guest complaints, ensuring their concerns are addressed and resolved with positive outcomes.• Upholding a clean and organized work environment, contributing to the overall well-being and efficiency of the hotel operations.• Managing the receipt, storage, and delivery of luggage, packages, and mail, ensuring guest belongings are handled with care and precision.

Mumbai, Maharashtra, India

• Ensuring the swift delivery and collection of all guest belongings, such as luggage, packages, and newspapers, from the bell stand.• Completing all necessary checklists for each shift, including daily tasks, valet services, and checkout logs, to maintain high operational standards.• Offering guidance and recommendations about the hotel and surrounding area, and arranging services for guests, such as city tours, theater tickets, restaurant reservations, medical appointments, and flight bookings, including confirmation of air tickets.• Safely arranging and storing luggage carts, emphasizing careful handling and proper loading techniques to safeguard guest property.• Overseeing the bell desk area and maintaining the hotel’s informational displays to ensure guests are well-informed, especially when direct assistance is not being provided.• Assuming the responsibilities of a door attendant in their absence, including managing the main entrance and ensuring a welcoming atmosphere for all guests.• Keeping abreast of all hotel services, VIP requests, and special events to provide accurate and current information to guests.• Promoting a tidy, secure, and well-organized environment in the lobby and front door areas, adhering to safety standards.• Exhibiting professionalism with a focus on outstanding hospitality and guest service.• Ensuring the work area is maintained in a clean, hygienic, and safe condition at all times.• Fulfilling all duties assigned by management with diligence and providing necessary support during emergencies.• Adhering to all hotel policies and procedures, especially when using front-of-house equipment and property management systems, to ensure a consistent and high-quality guest experience.

Uk Visa & Nationality Service, English Language Proficiency Statement, Cefr Level B1

This Statement gives information relevant to your immigration application to UK Visas & Immigration.

Bachelor'S Degree, Hotel/Motel Administration/Management, A

During my studies in hotel management, I explored a wide range of topics essential to the hospitality industry. I learned about hotel.

Hsc, Commerce, B

During my Higher Secondary Certificate (H.S.C.) studies in commerce under the Maharashtra Board, I gained a solid foundation in various.

Diploma, Culinary Arts, A

In my culinary arts program, I explored a diverse range of topics that deepened my understanding of food preparation and cooking.

Ssc, High School/Secondary Diplomas And Certificates, B

During my Secondary School Certificate (S.S.C.) studies under the Maharashtra Board, I received a well-rounded education across various.