• Make outbound calls to previous leasing customers to consult for an options review• Consult with potential clients on their vehicle need• Follow up with recent clients to ensure satisfaction after the sale• Responsible for prospecting own client base while using phone and internet leads to expand clientele• Maintain relationships with other departments to ensure all client needs are met

• Handle inbound merchant service contacts with queue-based software• Troubleshoot merchant accounts with any payment and banking issues• Practice customer service to ensure merchants are purchasing what’s best for their business, including pro/virtual terminal products and shipping• Manage cases for merchants such as disputes, chargebacks, spoof, stolen credit card, and limitations

• Handle outbound calls to merchants to sell additional services available • Utilize multiple computer programs for efficiency, including Salesforces and Microsoft Office Suite• Document merchant accounts within the system in real time to communicate with appropriate departments/management• Accomplish call number requirements while mentoring/training new department hires

• Handle inbound customer service contacts with queue-based software • Troubleshoot customer accounts with any payment and banking issues• Manage risk levels of accounts, account usage, IP logins on a daily basis• Practice discretion when working with sensitive account information

• Manage a shift of direct reports (10-15 team members)• Train and practice continuous development of team members who hold customer service positions• Assisted in coordinating schedules and hiring for the department• Practiced strong customer service to build customer relationships• Follow federal guidelines on cash handling practices thoroughlyResponsible for positive and corrective documentation