Aaron Lin Email & Phone Number

Australia

Monitored systems and promptly detected security threats and breaches within a SOC environment, contributing significantly to SOC operations and establishing a strong foundation as a security analyst•Monitored and detected cyber events by using various sources including IDS/IPS, email, web security, WAF, NetFlow and Threat Intelligence through the Splunk SIEM system•Identified potential threats through SIEM alerts and reported to internal management and client •Triaged security alerts and assisted in identifying incident category and severity•Analyzed and investigated security alerts, maintained SOC incident Run sheet•Implemented incident management policies and processes including containment and remediation•Contributed to update incident response playbooks and process improvements •Completed SOC monthly report to senior management and alerted customers•Developed Splunk dashboards to enhance team visibility, enabling efficient trend analysis, anomaly detection, and rapid identification of critical events•Collaborated with team to optimize cloud servers, resulting in a 30% cost reduction

Australia

Metaform is a project that aims to provide businesses with a platform to create, customize, collect data through user-friendly forms, and connect seamlessly to backend databases. It can offer customers Stable API, an affordable alternative to Typeform and Offer better integration with websites, ensuring a cohesive UI/UX experience.Tech stack:Terraform, Jenkins, Bitbucket, Docker, AWS cloudfront, ECS, S3, VPC, Route53, ECR, IAMWorked with our team I established DevOps processes to create and maintain the infrastructure necessary for the whole software development cycle by the following key duties:•Built a CI/CD pipeline on cloud for application development•Utilized DevSecOps tools like SonarQube for code quality analysis and vulnerability scanning•Configured AWS IAM to secure identity and access of core components•Implemented Prometheus, Grafana and ELK to do monitoring and logging tasks•Collaborated effectively with cross-functional teams to resolve technical issues

Auckland, New Zealand

Ensured company’s E-business website and other systems operate smoothly including the following key responsibilities: •Administered server security and implemented backups, investigated and resolved system and network issues •Monitored website performance, optimized servers for better efficiency and regularly patched software and plugins •Managed and maintained the company's e-commerce website including customer identity and access management system•Monitored and conducted in-depth analysis of website data to identify opportunities for improvement and make data-driven decisions

Auckland, New Zealand

• Implemented websites’ data analysis to identify and recommend high-potential products, generating a 25% increase in the company’s sales revenue.• Successfully managed and executed many projects, ensuring they were completed on time, within budget, and to a high standard.• Collaborated with team to quickly resolve customer complaints with appropriate action.• Successfully led online sales campaigns for company’s cross-board platform, achieving a top 3 position in ANZ region. • communicated effectively and clearly with both internal and external stakeholders• worked collaboratively with other members of the executive team, as well as with employees throughout the organization. This includes being able to build and maintain relationships, resolve conflicts, and motivate others to work towards common goals.

Wellington, New Zealand

• Provided technical support to all customers in the greater Wellington region, ensuring timely resolution of technical issues and effective troubleshooting.• Conducted on-site visits to identify and resolve technical problems, resulting in high customer satisfaction ratings. • Maintained accurate records of all jobs and activities in the company's system to ensure quality customer service and adherence to best practices.

Wellington Region, New Zealand

• implemented streamlined project management processes and utilized technology tools to track and monitor progress.• Provided exceptional customer service by troubleshooting technical issues over the phone and performing on-site service calls as needed• Contributed to various research and development projects for the New Zealand Army, New Zealand Police, and education sectors, resulting in successful project outcomes.