Key Responsibilities LOB Business Management• Server RUM (Revenue, Unit, Margin), pipeline sufficiency, participation rate, share management• Product transition strategy & demand planning • Lead share & competitive reviews/execution with leaders and sales teams• Product roadmap input & competitive response with PG, PLM & GCN • Customer buyer base growth with net new acquisition focusDemand Generation Activities• Sales enablement / Floor excitement / Lunch & Learn• Create and execute coordinated Server-based Sales Plays, Programs and Contests • Provide Server positioning guidance for promo/bundles & tactical programs• Build Server programs & recovery plans with segment marketing & program managers• Sales/TSR rep-level attach & execution to plan.• Support events/PR Pipeline Conversion• Large deal prioritization & demand planning with UPP team. • Large deal support for key customers• Champion competitive tools (locks, compares), positioning, key upsells sheets & closing tools• Win / Loss analysis & competitive lessons learned

Reporting to the APJ Server Field Marketing Director, work with Server CoC and sales and liaise closely with the extended Dell marketing teams, sales teams, key partners and agencies across APJ. Key responsibilities include:• Budget tracking and management o Raise and manage purchase requisitions in the Ariba purchasing system o Provide regular reporting on spend against budget including monthly forecasts on quarterly spend o Track vendor funding and work with the team to provide timely Proof of Execution and reporting• Campaign support o Ensure that the program / campaign frameworks qualify for vendor funding rules and regulations o Create and manage marketing program entries in the Mascot marketing management system o Manage the Lead Load process including monitoring and tracking to ensure correct distribution of leads• Campaign operations o Take lead role in operating vendor funded campaigns, to ensure compliance and proper execution at country and regional level o Hold each program participants accountable for timely actions and follow through o Liaise with finance and key vendors / partners to ensure effective operation of key programs• Management reporting o Provide weekly reports to monitor campaign performance, sales follow up, and sales pipeline generation as well as VF claimability to ensure ROI and financial risk mitigation o Collate and process data for Monthly Operations reports

Key Responsibilities-Leverage regional / global best practices and adapt for in-country roll-out.-Customer Intelligence enablement: Receive, localize and socialize regional analysis with local stakeholders-Buying Power and RAD code maintenance and accuracy-Account profiling analysis and Net New Buyer trends-Ad-hoc business intelligence analysis as required, to support local business needs-Regional marketing guidance: Support the creation of regional strategic plan articulating marketing focus areas, enablers and KPI’s for the country/segment/marketing priority-Campaign Planning: -Work w/regional teams, iteratively, to create 90% complete regional plans -Identify incremental local planned activities to complete the bottoms-up campaign plans or identify the risk -Create detailed activity plans to support proposed campaign aspirations -Work w/regional teams to improve campaign ROI based on historical performance and best-practices identified in the region-Campaign execution: -Ensure all customer touch points are effectively integrated across sales (SFDC, Lattice), online (email, Eloqua nurturing programs, white papers, case studies), telemarketing, events. -Identifies the optimal audience at account and contact level for inbound and outbound activities in order to achieve the pipeline and revenue targets -Leverage the regional recommendations on campaign target selection -Ongoing list pulling/refresh to support campaign execution -Ongoing lead management for executed activities -Sales management Analytics on outbound (Account Play) and inbound (Relationship Lead) performance -Tracking and reporting of campaign performance-CRM Analytics: -Create local customer contact strategy development (across campaigns) -Drive inclusion of local priorities into the regional and global CRM road-map -Drive cross-pollination of best practices through proactive sharing of learning

* Interface with pre-sale team (including Sales/Solution team) for Project SOW. * Coordinate with internal team to establish processing of orders, gathering and recording order/project data & document * Validate Projects/Project Budgets in PM tool * Handle all SOWs review on timely basis. * Provide support and advice to PM as and when required on using the PM tools. * Liaise independently with internal team on Project SOW issues and provide solutions and corrections to PM. * Work on assignments to resolve problems and develop recommendations. * Provide back-office support for PMs as and when is required * Proactively identify potential issues and drive resolution to avoid issues or escalations. * Work as champion to increase self-productivity or process improvements * Provide support to the Project Manager in planning, managing, and monitoring major projects from concepts through implementation. * Assist in the initiation, conducting and coordinating of studies and analysis on resource allocation, financial project evaluation reviews; analyze project to ensure that project financial goals and work plans are on target. * Other duties as assigned. * Provide training to newly onboard team members

PRINCIPAL ACCOUNTABILITY:• A detailed understanding of current policies and processes within organization. • Act as process improvement subject matter expert for business process within organization• Perform data analysis and recommend and support business process improvements • Influence and partner with process stakeholders/Users to identify and drive process improvements.• Work with cross functional teams to support initiatives that align around long term process vision. Evaluate and assess impact of various changes.• Identify appropriate key (business) performance measures (KPIs) and audit procedures to monitor effectiveness of process and related improvements.• Lead cross-functional meetings/tasks as part of requirements gathering, status updates, testing and other related activities. Provide appropriate update to project management on projects and KPIs.• Provide “help-desk” support on issues impacting global operating procedures. Assist in, and lead as necessary, resolution of process and/or data issues including testing and acceptance.• Provide training on business processes and ISMS. • Provide detailed assessment of change requests and support lifecycle management of improvement projects.• Manage process documentation process, including planning, development, review, revisions, acceptance and distribution of required document package including process flow diagrams, procedures, Work Instruction, Training Documentation and other documentation as required.• Support Disaster Recovery, Business Continuity, upgrades and conversions initiatives. Lead related script development, testing, issue resolution, documentation, and communication activities that impact the requisition-to-pay process.DIMENSIONS:Country: Local & foreign operations

The primary responsibility is to place the right people on project assignments. This involves:• Work with the PMO Manager and Delivery Director to enhance Resource Management function and processes, plus integration into other Delivery operations• Support Geo Leads and Delivery Director in resource forecasting and planning, and providing early warnings on hiring needs, bench issues, etc.• Interface with the presales team to advise resource availability and soft-book resources for upcoming projects• When assigning resources, evaluate resources based on role requirements, exercise personal judgment and take into consideration of the individual's preferences as well as career development goals• Track opportunity progress and hard-book Project Manager as part of Project setup• Work with Project Managers to hard-book resources for the projects• Work with Delivery and TC Leads to resolve and prioritize conflicts on resource availability• Update and maintain data in the scheduling system to ensure information is accurate and reliable and distribute ad hoc reports as and when required• Monitor and report on historical, current as well as forecasted utilization and availability• Review and reconcile any gaps between forecast resourcing and actual timesheets tracked with the Delivery Leads• Track and report certification and skills metrics of PMs, SAs, and TCs

• Interface with pre-sale team (including Sales/Solution team) for project intake • Coordinate with internal team (including Project Admin and/or Project Manager) to establish processing of orders, gathering and recording order/project data & document • Coordinate with internal team (including Project Admin and/or Project Manager) to establish Intake process • Set up and validate Projects/Project Budgets in PM tool o Handle all processing of orders on timely basis. o Provide support through the mailbox when required o Create Engagements, Setup Projects and Project closures in PM tool(s) o Notify the account/sales teams of PM assignment and request for additional information where applicable o Liaise independently with internal team on Intake issues.• Work on assignments to resolve problems and develop recommendations. • Provide back-office support for PM o Change Request o DO/Invoice Mgmt o Revenue Recognition • Proactively identify potential issues and drive resolution to avoid issues or escalations. • Work as champion to increase self-productivity or process improvements

• Run and review all installation report to make sure it is timely dispatch for every single order in the same business day on daily basis.• Arrange services purchase by customer for engineer to go onsite on timely manner.• Doing a first level of project management. Organise services to be carried out in bulk and in different location.• Answering customer calls for service schedule and liaise with partners to have the call being arrange as per customer requested.• Managed vendors’ performance and competency. To assure vendors meeting the goal and metrics.• Doing level 2 escalation handling customer complaint and provide a good relationship within customers and Company.• Completed BPI(Business Process Improvement) Project Green belt. Cost saving 200k USD.• Provide coaching to new hire on the processes and guidance as and when is needed.

•Dealing with Sales department personnel to obtain customer requirement for services and understand the needs and requirement from customer. Seeking vendor for the details scope and provide quotation proposal to sales team to sell to customer. Taking care of Malaysia, Singapore, Taiwan, Thailand Markets•Price Negotiation with Vendor.•Searching multiple vendor for services scoping request by customer and do comparison and choose the best vendor which can provide best support and lowest price. •Analyzed/troubleshoot Desktop/Notebook related issue thru phone•Provided customers satisfaction after sales service.•Explain on team processes/metrics to newly hire team member.

•Provides technical support to clients, answering questions on function and usage of product via the telephone and/or email. Serves •Provide technical support as required for external clients•Handle client questions and issues from multiple mediums – telephone or email.•Effectively and efficiently communicate with client to identify symptoms, causes, and solutions•Accept and retain ownership for client issues using appropriate escalation path to ensure resolution of issues•Document all client issues in client call resolution system•Manage open client issues, providing the client with timely updates to the status of the case•Work assigned shifts and off-duty, on-call shifts as required•Ensure service level standards are achieved, as defined by the Technical Support management team•Assist and participate to onboard newly hired agent. •Provide coaching to junior agent on processes and metrics to meet. Provide internal team training and coaching to team members as and when is required. •Assist team leader/Manager to evaluate call monitoring for call coaching to agents.