Aaron Knopp Email and Phone Number

Responsible for the end to end management of purchase orders, performs a variety of duties to purchase material, equipment and supplies according to established, University, Health System and Hospital policies and procedures.Key functions include: returns/credit memo processing, actively monitoring open purchase orders, working Accounts Payable exceptions and accurate price administration. With the guiding principles of cost, quality, delivery for the right item at the right time, partner with the Contract Portfolio Specialist in which they align.Perform all activities according to department policies and procedures and ensure appropriate sourcing through the GPO partner. Responsible for assisting in developing sourcing strategies and ensuring alignment to GPO affiliate sourcing strategies, projects and initiatives within commodities and participate in merger and acquisition activities.

Manage all domestic and international inter company product exchanges between Epiroc Plants. Lead plant to plant ordering/planning coordination and communication across multiple teams and systems. Order management, inventory verification, price verification, invoicing, export documentation, logistics setup and tracking. • Primary contact for plant-to-plant affiliate orders within the US, Europe and Asia.• Provide day-to-day problem resolution; effectively communicating by phone and email.• Manage incoming email requests for pricing, lead time and available inventory, providing timely responses.• Oversee information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning, Credit and Logistics) to meet customer expectations.• Work with internal team to provide updates on orders/parts.• Coordinate with customer, freight forwarder, and logistics department in securing transportation for domestic and international shipments.• Work closely with logistics and freight forwarders for international shipping relative to Export Documentation (Commercial Invoice, SLI, Country of Origin, HTS Classification).• Work with third-party agencies to ensure that we adhere to country specific regulatory requirements.• Collaborate with Technical Service Team to present and explain recommended product solutions.• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current, alternative, or new products. Using Syteline, SAP, Power BI and Microsoft Dynamics Navision.• Work closely with credit team on any credit and debit memos as needed.• Build strong working relationship with cross-functional departments.• Perform other tasks and duties as assigned.

* Ensure timely response on customer inquiries both internally and externally* Work with Supply Chain Coordinators establishing and ensuring product availability for complete customer orders* Ensure orders invoiced correctly, address pricing issues prior to order shipment* Review Sales Order Not Invoiced report daily. Ensure orders that have left the facility are processed and invoiced (ship confirmation) daily.* Coordinate and track customer returns (RMAs); ensure that all returns are recorded and received on time* Ensure accurate set up of customer information in supply chain systems* Work with distribution on scheduling customer deliveries. Trace key account customer orders ensuring on-time delivery.* Provide daily/weekly reporting to management on sales volume and order fulfillment rates; research and provide explanations on shortages to all stakeholders* Subject Matter Expert on assigned key account promotional activity working with Sales Managers and Supply Chain to ensure customer demand is met on-time and complete* Communicate unusual spikes in demand to operations planners (ice cream/drinks)* Provide monthly Customer Score Card (measuring but not limited to on-time and complete fulfillment) for assigned key accounts* Perform all duties within Good Manufacturing Practice (GMP) regulations and safety guidelines* Demonstrate knowledge of continuous improvement and lean methodology* Work effectively with department and cross-functional teams to define and implement process improvements that provide value to the customer* Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements* Support the development, implementation, maintenance, and ongoing improvement of the SQF Systems

Process assigned customer orders via a shared mailbox for TIC GUM products, address questions, resolve issues, and respond to inquiries.Run daily reports to be sure all orders ship as scheduled.Prepare and organize international and domestic documentation for the department.Ensure the accuracy of order data and enforce the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary.Onboard and maintain up to date customer files in Salesforce and Sage, according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners.Process and organize customer complaints according to department and company procedures.Develop and maintain an understanding of TIC products in order to provide valuable information to the customer.Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved.Utilize internal database to shop for freight rates and determine best transit route.Prioritize tasks accurately and in a timely manner.Collaborate with Planning/Production Teams to ensure products are available upon customer request.Participate in group problem solving and team activities.Serve as a liaison between external customers and internal functions to ensure customer satisfaction. Use of Sage and Salesforce to complete tasks.

Responsible for ensuring execution of sales order fulfillment, developing and managing customer relationships, analyzing process defects, and creating and implementing improvement solutions to gain operational efficiencies. RESPONSIBILITIES:Conduct order management, including order entry and investigation/address of process defects associated with customer purchase order fulfillment.Monitor cross-functional operations to ensure timely delivery of McCormick product to customers.Ensure customer satisfaction through management of inquiries / complaints, tracking shipments, and proactively communicating with customers to gauge satisfaction with our service.Analyze customer and logistics data to include service performance, providing periodic updates to advise Account Managers, CS Manager and other Business Partners on order status and service challenges. Project management for French’s Food on-boarding.Develop and present continuous improvement ideas and supporting analysis internally and externally to improve service, maximize order management, obtain logistics efficiencies, manage cost and contribute to CCI savings initiatives.

• Provided excellent customer service to all clients to make sure all requests and escalations are complete in a timely manner. Work as a team player with diverse members to reach department goals. Coached and trained team members using online resources as well as formal presentations.• Printed and requested daily and monthly vehicle registrations for numerous clients, 500-900 vehicles per month.​• Utilized Microsoft Office (Access, Word and Excel), IBM, and intranet systems to complete all tasks. General administrative duties, faxing, multiline phone system, correspond via email and regular mail daily.​• Managed and ran daily, weekly and monthly reports to complete month end deadlines​• Formulated excel spreadsheets to complete bulk renewals, Create billing invoices to bill vendors and clients.

Follow company guidelines for providing quality customer service by greeting customers with a smile, offering assistance, suggesting alternatives when necessary and thanking them for shopping. Always maintain a positive and friendly attitude. Answer customer questions.Ensure fresh quality merchandise by using proper product handling and bagging techniques. Help with controlling damages and minimizing product losses according to company procedures and standards. Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end. Train, coach and manage all cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates. Supervise and schedule cashiers and ensure compliance with payroll budgets.Be aware of all areas of possible loss due to theft, shoplifting, fraud, and/or carelessness. Maintain proper security measures and cash drawer accounting procedures. Responsible for all funds including cash, checks, debit/credit slips and coupons. Follow all store and legal guidelines regarding sale of tobacco.Communicate all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling.Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.Oversee compliance of the front end with established Company policies and standards, such as Lane Accountability, Cash, Refund, Anti-Money Laundering and Void audits.Help solve problems that affect the service, efficiency, and productivity of the front end.Ensure smooth workflow within department by cooperating with co-workers and superiors. Strive to continuously improve job performance. Follow sanitation guidelines to maintain department conditions. Ensure compliance with health regulations, weights and measures and labeling laws according to company, state, federal and OSHA regulations.